Data Processing Team Lead

1 week ago


Manila, National Capital Region, Philippines PST Full time

We are seeking a highly skilled and experienced Data Processing Team Lead to join our data operations team at PST. As a key member of our team, you will play a crucial part in developing new processes and workflows for our Data Entry Specialists, coordinating their work, managing workloads, and serving as a liaison between our Regulation Managers/Researchers and Data Entry Specialists.

This is a new role that requires exploration and innovative thinking. As a Data Processing Team Lead, you will:

  • Communicate tasks assigned by the company's Regulation Managers to the Data Entry Specialists.
  • Organize the working schedules of the Data Entry Specialists.
  • Liaise with all workflow participants and act as the point of contact to progress actions.
  • Provide and maintain documentation.
  • Implement, optimize, and automate workflows.
  • Write requirements for other teams.
  • Conduct individual coaching and group training sessions.
  • Perform quality checks.
  • Manage your team.
  • Provide reports on the progress of list processing and results of individual Data Entry Specialists.
  • Train new Data Entry Specialist team members on the workflows.

Requirements:

  • Bachelor's or Master's degree in project management or a related field.
  • Minimum of 3 years of experience as a Project Manager/Coordinator, preferably with both Data Entry Specialist and non-Data Entry Specialist teams.
  • Experience in managing workflows and organizing team members in different time zones.
  • Experience in working with multiple stakeholders.
  • Experience in conducting sessions of coaching, mentoring, training in a remote form.
  • Ability to lead and organize a team for maximum efficiency.
  • Strong attention to detail.


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