Customer Service Representative

1 week ago


Manila, National Capital Region, Philippines DDC DATA PROCESSING OPC Full time

Job Description:

Promote a "customer first" environment at all times.Assist customers with service inquiries, tracking of deliveries and pick-ups, arranging pick-ups, and resolving complaints.Keep accurate records of actions, escalations, and more complex and/or high priority problems, and update systems with appropriate journal entries as needed.Identify the appropriate response and strategy to solve customer issues as quickly as possible.Ensure customer satisfaction and maintain professional customer support. Ability to multi-task in various software programs, Excel, Outlook, Word.Always maintain a positive and friendly tone with customers.Customer interactions must be handled with diplomacy and tact.Maintain dependability and consistency in attendance. Qualifications: Bachelor's Degree (Preferred)At least one year of customer service in a call center setting.Proficient in English communication (minimum of B2 level).Excellent telephone personality skills.Working knowledge of Microsoft Office (Excel, Word, Access, and Outlook).Experience in the logistics industry is a plus.Ability to multi-task and work under pressure.Strong time management and decision-making skills.
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