Customs Team Lead
1 week ago
We're seeking a Customs Administration professional to lead our Shared Service Center team. The ideal candidate has a Bachelor's degree in Customs Administration, strong logistics knowledge, and excellent communication skills.
Key Responsibilities:
- Education and Skills:
- Graduate of Bachelor of Science in Customs Administration
- Freight-forwarding / logistics education is an advantage
- Knowledge in CW1 system is an advantage
- Good MS-Office skills (Outlook / Excel)
- Good web-based application / Internet skills
- Quick comprehension and focused work
- Resilience, ability to prioritize and meet deadlines
- Accurate and reliable working method
- Team player
- Operational and Team Management:
- Propose process changes to drive efficiency and improve execution
- Act as an ambassador of MNL ISSC
- Prepare and present performance reports to internal and external stakeholders
- Quality and compliance responsibilities under NDA
- Work closely with associates to increase productivity and create positive working relationships
- Maintain Health and Safety standards
- Planning and organization of resources
- Escalation of irregularities to Business Support Services Manager for Customs
- Perform weekly coaching with team leads
- Drive continuous improvement of the team and related processes
- Team Leadership & Coaching:
- Create a trust-based environment with open communication and creative thinking
- Motivate and inspire team leaders and members
- Lead by setting a good example
- Facilitate problem-solving and collaboration
- Maintain healthy group dynamics
- Intervene when necessary to aid the group in resolving issues
Requirements:
- Minimum 1 year of experience in a Shared Service Center / Forwarding / Transportation & Logistics
- Work experience related to Customs process is a must
What We Offer:
- A competitive salary and benefits package
- A dynamic and supportive work environment
- Opportunities for career growth and development
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