Telemarketing Team Lead

2 weeks ago


Manila, National Capital Region, Philippines Prime Recruitment Full time

Job Overview

We are looking for a talented and driven Telemarketing Team Lead to join our team at Prime Recruitment. As a key member of our operations team, you will be responsible for leading and monitoring a team of telemarketers to achieve high performance and adherence to our company standards.

Key Responsibilities:

  • Lead and monitor a team of telemarketers to ensure daily, monthly, and yearly KPI targets are met.
  • Conduct quality checks to ensure that the standard of work aligns with our company's expectations.
  • Perform assessments, conduct performance reviews, capacity planning, and provide training to team members.
  • Support HR with onboarding new employees and ensuring smooth integration into the team.
  • Maintain comprehensive knowledge of all services and products.
  • Proactively identify challenges faced by the team and propose effective solutions.
  • Analyze telemarketing data to better understand trends and prepare insightful reports for management.

Qualifications:

  • Minimum of 3-5 years of experience as a Team Leader in the Telemarketing industry.
  • Excellent written and verbal communication skills in English and Thai.
  • Proven ability to multitask, prioritize, and work effectively in a fast-paced environment.
  • Strong data analysis skills to make informed decisions and reports.
  • High attention to detail to ensure work is consistently at a high standard.
  • Adaptability to changes in workflows, processes, and product features.
  • Strong integrity and professionalism in both personal and professional settings.

Skills & Competencies:

  • Leadership skills to manage and motivate a telemarketing team.
  • Ability to identify, think creatively, and build support for innovative and outside-the-box solutions.
  • Strong analytical and problem-solving abilities to ensure team success and meet business objectives.
  • Proficiency in performance management and KPI tracking.

Why Join Our Team:

At Prime Recruitment, we are committed to nurturing our team members and fostering a collaborative, motivating environment. As a Telemarketing Team Lead, you will have access to a lucrative salary package along with a variety of perks, including:

  • Learning & Development Programs to upskill yourself.
  • Employee Accommodation & Food Allowance.
  • Health and Wellness Benefits to support your well-being.
  • A motivating and supportive team culture that encourages growth and innovation.


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