Telemarketing Team Lead
2 weeks ago
Job Overview
We are looking for a talented and driven Telemarketing Team Lead to join our team at Prime Recruitment. As a key member of our operations team, you will be responsible for leading and monitoring a team of telemarketers to achieve high performance and adherence to our company standards.
Key Responsibilities:
- Lead and monitor a team of telemarketers to ensure daily, monthly, and yearly KPI targets are met.
- Conduct quality checks to ensure that the standard of work aligns with our company's expectations.
- Perform assessments, conduct performance reviews, capacity planning, and provide training to team members.
- Support HR with onboarding new employees and ensuring smooth integration into the team.
- Maintain comprehensive knowledge of all services and products.
- Proactively identify challenges faced by the team and propose effective solutions.
- Analyze telemarketing data to better understand trends and prepare insightful reports for management.
Qualifications:
- Minimum of 3-5 years of experience as a Team Leader in the Telemarketing industry.
- Excellent written and verbal communication skills in English and Thai.
- Proven ability to multitask, prioritize, and work effectively in a fast-paced environment.
- Strong data analysis skills to make informed decisions and reports.
- High attention to detail to ensure work is consistently at a high standard.
- Adaptability to changes in workflows, processes, and product features.
- Strong integrity and professionalism in both personal and professional settings.
Skills & Competencies:
- Leadership skills to manage and motivate a telemarketing team.
- Ability to identify, think creatively, and build support for innovative and outside-the-box solutions.
- Strong analytical and problem-solving abilities to ensure team success and meet business objectives.
- Proficiency in performance management and KPI tracking.
Why Join Our Team:
At Prime Recruitment, we are committed to nurturing our team members and fostering a collaborative, motivating environment. As a Telemarketing Team Lead, you will have access to a lucrative salary package along with a variety of perks, including:
- Learning & Development Programs to upskill yourself.
- Employee Accommodation & Food Allowance.
- Health and Wellness Benefits to support your well-being.
- A motivating and supportive team culture that encourages growth and innovation.
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