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Process Excellence Officer

1 month ago

Manila, National Capital Region, Philippines OFFSHORE BUSINESS PROCESSING INC. Full time

Seeking experienced process professional to design and implement business and operational processes, with a strong focus on quality, efficiency, and employee engagement. The ideal candidate has a proven track record in process improvement, project management, and stakeholder engagement, with a Bachelor's degree in Engineering or equivalent and at least 2 years of experience as a supervisor in operations or support function. Responsibilities include formulating operating guidelines, conducting audits, and implementing approved action plans. The successful candidate will work collaboratively across departments to improve business processes and contribute to the training program. Key competencies include strong organizational, interpersonal, and time management skills, as well as experience in Operational Excellence, Continuous/Process Improvement, and Total Quality Management concepts. The role requires a strong team player with a high level of professionalism and initiative, with excellent written and oral communication skills. Travel opportunities may arise in Australia, US, and the UK, and the candidate must be willing to work in Ortigas/Cubao office. The company is looking for someone with a strong vision to focus on the entire process of the company from beginning to end, with the ability to engage employees to inspire and empower them to provide input into process innovation. The ideal candidate is a strong leader with excellent communication skills, able to work collaboratively across departments and stakeholders to drive business process improvement.