Technical IT Support Role

1 day ago

Quezon City, National Capital Region, Philippines beBeeIT Full time ₱450,000 - ₱800,000
Job Title: IT Technical Solutions Specialist

We are seeking an experienced and skilled IT technical solutions specialist to join our team.

Job Description:

The ideal candidate will be responsible for providing remote technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively. This includes troubleshooting and resolving IT problems, identifying root causes, and/or escalating to supplier or partner organisations as required, to minimise downtime and disruptions.

Additionally, the successful candidate will remotely install, configure, and maintain computer systems, mobile devices, software, printers, and peripherals to ensure optimal performance and security. They will also manage system user accounts and access permissions, ensuring data security and compliance with company policies.

Log, manage and respond to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions. The role also involves providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency.

Responsibilities include monitoring and maintaining IT inventory, including hardware and software licenses, and assist with procurement as needed. The IT technical solutions specialist will collaborate with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations.

Required Skills and Qualifications:
  • Possess a degree in Information Technology / Computer Science, or a related field.
  • A minimum 3 - 5 years prior experience providing support in three or more of the following areas: Windows 10/11, M365, Active Directory / Azure AD, SharePoint, Teams, and Xero.
  • Experience with remote support and management applications (e.g. TeamViewer, AnyDesk, VNC) and help desk software (e.g. Freshdesk, Zendesk, Jira).
  • Proficiency with Microsoft Office products, particularly Excel.
  • Possess strong attention to detail and problem-solving skills.
  • Well-developed English written and verbal communication skills.

Key Responsibilities:

  1. Provide remote technical support and assistance to end-users.
  2. Troubleshoot and resolve IT problems.
  3. Remotely install, configure, and maintain computer systems, mobile devices, software, printers, and peripherals.
  4. Manage system user accounts and access permissions.
  5. Log, manage and respond to IT support tickets and inquiries.
  6. Provide training and guidance to end-users.
  7. Monitor and maintain IT inventory.
  8. Collaborate with the IT team to implement IT projects, upgrades, and system improvements.

Benefits:

This is an excellent opportunity for an experienced IT professional to join our team and contribute to the development and delivery of high-quality IT services. The successful candidate will have the opportunity to work with a talented team of IT professionals, develop their skills and knowledge, and advance their career in a dynamic and supportive environment.

How to Apply:

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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