Tech Support Role

7 days ago

Quezon City, National Capital Region, Philippines Global Payments Inc. Full time $104,000 - $130,878 per year

Summary of This Role:

Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

Minimum Qualifications:

  • High School Diploma or Equivalent
  • At least 1 year experience as a technical support representative or similar
  • Preferably with customer service experience
  • Relevant knowledge on troubleshooting
  • Flexible in shifting schedule
  • Amenable work onsite in Vertis North, Quezon City

What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
  • Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
  • Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
  • Computer Skills - Basic computer skills
  • Industry Knowledge - Ability to develop basic payments industry knowledge
  • Research - Basic ability to research issues and resolve customer inquiries

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