Tech Support Representative 1

2 weeks ago

Quezon City, National Capital Region, Philippines Global Payments Inc. Full time ₱180,000 - ₱360,000 per year

Summary of This Role:

Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

Minimum Qualifications:

  • High School Diploma or Equivalent
  • At least 1 year experience as a technical support representative or similar
  • Preferably with customer service experience
  • Relevant knowledge on troubleshooting
  • Flexible in shifting schedule
  • Amenable work onsite in Vertis North, Quezon City

What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
  • Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
  • Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
  • Computer Skills - Basic computer skills
  • Industry Knowledge - Ability to develop basic payments industry knowledge
  • Research - Basic ability to research issues and resolve customer inquiries

  • Email Tech Support Representative

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱300,000 - ₱450,000 per year

    As a Email Technical Support Representative for our Web Hosting & Cloud Services account in Shaw, you'll be addressing billing issues, managing subscriptions, and answering inquiries about our products and services to ensure customers receive top-notch support for their web hosting needs.What you'll bring to the table:Answer and resolve customer issues,...

  • Chat Support Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines GameOne PH Full time

    HIRING: Chat Support RepresentativeLocation: On-site – Cubao, Quezon CityWe're looking for a Chat Support Representative to handle customer inquiries, product concerns, and returns — mainly for electronics and gadgets.Qualifications:With experience in chat or email support, customer service, or handling returnsBackground or knowledge in electronics and...

  • Tech Support Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Cognizant Full time

    Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the...

  • Sales Development Representatives

    3 days ago

    Makati City, National Capital Region, Philippines Cloud Bridge Tech Full time ₱1,200,000 - ₱2,400,000 per year

    At Cloud Bridge, we are one of the fastest-growing and most dynamic AWS partners, transforming how businesses leverage AWS cloud services. We specialise in cloud consultancy, managed services, cloud governance, FinOps, and AI/ML to help organisations unlock the full potential of AWS.We are looking for a Sales Development Representative (SDR) based in the...

  • Service Desk Engineer Level 1

    1 week ago

    Makati City, National Capital Region, Philippines Exigo Tech Full time ₱600,000 - ₱800,000 per year

    About the businessExigo Tech is a Sydney-based Technology Solutions Provider focused on providing solutions in three primary verticals: Infrastructure, Cloud, and Application to businesses across Australia. We help companies reach operational efficiencies by empowering them with technology solutions that drive their business processes.The Opportunity:We are...

  • Technical Support Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱25,000 - ₱28,000 per year

    Pioneer ramp hiring | Technical Support RepresentativeJoin our growing team and experience real career growth and work-life balance.Full-Time | Onsite – Aurora Cubao, Quezon CityStart Date: October ClassJob Description:We are looking for a Technical Support Representative to join our team and provide excellent service to our clients.. This is a full-time...

  • Call Support Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Agile Tech Ops Inc. Full time

    Position: CSR (HVAC Operations)Type: Full TimeWork Setup: HybridOverviewWe are seeking a dependable and service-oriented Weekend Call Support Specialist (CSR) to join our HVAC operations team. This role is responsible for managing inbound and outbound calls, assisting customers with service requests, and coordinating with on-call technicians during weekend...

  • Technical Support Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Global Payments Full time ₱150,000 - ₱250,000 per year

    Calling all Technical Support RepresentativesJoin Global Payments Inc.Qualifications:High school diploma or equivalent1 year technical support experience, supporting software and hardware troubleshootingExperience with POS terminal is a plusWorking knowledge of operating systems and standard troubleshooting proceduresFlexible in shifting / rotation...

  • Technical Support Representative I

    6 days ago

    Mandaluyong City, National Capital Region, Philippines GOODMAN SUPPORT SERVICES INC. Full time ₱250,000 - ₱500,000 per year

    Functional Overview:As a Technical Support Representative, you will serve as the first line of defense in maintaining service reliability and operational performance across network, application, and infrastructure layers. You will be responsible for monitoring systems, detecting service issues, performing initial triage, and escalating to the appropriate...

  • Technical Support Representative

    5 days ago

    Mandaluyong City, National Capital Region, Philippines Renren Inc Full time ₱800,000 - ₱1,200,000 per year

    Job description:As a Technical Support Representative, your main role is to provide technical/service assistance and answers users questions, assisting users by guiding or educating them on how to use our Chime platform.· Resolve all issues sent by the client through email, call and chat.· Should best resolve it with product knowledge or help center.·...