Customer-Facing Fire Alarm Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeService Full time ₱80,000 - ₱1,300,000
Fire Alarm Service Manager/Customer Service Job

We are seeking an experienced professional to lead our service department, overseeing the management of fire alarm systems and ensuring efficient resolution of technical issues.

Key Responsibilities:
  • Answer customer inquiries regarding fire alarm-related concerns and provide timely assistance.
  • Respond to off-hours calls, prioritizing emergency situations and ensuring prompt action is taken.
  • Schedule service calls based on priority and availability, optimizing resource deployment.
  • Coordinate technicians, streamlining service delivery and enhancing overall efficiency.
  • Communicate with customers via email, providing updates on service status and notifications.
  • Diagnose remote issues, making informed decisions on technician dispatch.
  • Maintain detailed records, ensuring compliance with industry standards and best practices.
Essential Qualifications:
  • Proven experience in fire alarm systems and troubleshooting technical issues.
  • Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
  • Excellent communication skills, both verbal and written.
  • Able to diagnose issues remotely and provide appropriate solutions.
  • Experience in coordinating technicians and managing service schedules.
  • Familiarity with fire alarm industry regulations and compliance standards.
  • Bonus: Knowledge of service management tools or scheduling software.

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