Customer Support Solutions Expert

2 weeks ago

Imus, Calabarzon, Philippines beBeeTechnical Full time $60,000 - $72,000
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a crucial role in providing assistance to customers and teammates by delivering solutions. You will be responsible for analyzing and diagnosing challenging problems with our platform, collaborating with cross-functional teams, and contributing to the development and maintenance of internal resources.

Key Responsibilities:
  • Deliver prompt and effective resolutions to customer inquiries via various channels.
  • Analyze complex issues with our platform and provide actionable solutions.
  • Collaborate with internal teams to resolve advanced issues.
  • Contribute to the creation and maintenance of internal knowledge base and customer-facing materials.

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