Customer Success Specialist: Retention and Growth

2 days ago

Caloocan City, National Capital Region, Philippines beBeeSuccess Full time ₱1,200,000 - ₱1,800,000

Customer Success Professional

">

This is a critical role in our customer retention and growth strategy. The ideal candidate will have experience in account management or customer success, with a focus on retention and product adoption.

">
  • The successful candidate will work closely with our sales, product, and marketing teams to deliver customer-driven initiatives.
  • They will bring customer feedback to internal teams to inform product improvements.
  • Additionally, they will help design and deliver feedback programs that increase satisfaction and retention.
  • The candidate will be responsible for managing a high-volume client portfolio (200-300 accounts) with structured, rotational engagement.
">

We're looking for someone who is passionate about delivering exceptional customer experiences and has a strong understanding of the Australian market.

">

About the Role:

">

This role supports our Real Estate Dashboard product for Australian customers. Working standard AU hours, you'll manage 200-300 accounts with regular touchpoints, product demos, and a strong focus on retention and satisfaction.

">Mastery of the Product">
  • Develop a deep understanding of our platform and its use cases.
  • Guide clients in adopting features that improve their workflow and ROI.
  • Nurture customer health from onboarding through renewal.
  • Negotiate renewal terms and proactively manage churn risks.
  • Surface upsell and cross-sell opportunities through consultative conversations.
">Driving Customer Success Strategy">
  • Partner with Sales, Product, and Marketing on customer-driven initiatives.
  • Bring customer feedback to internal teams to inform product improvements.
  • Help design and deliver feedback programs that increase satisfaction and retention.
  • Own your customer pipeline, forecast weekly activity, and share insights with leadership.
  • Track engagement levels and recommend improvements where needed.
">Key Responsibilities">
  • Prior experience in Account Management or Customer Success, especially in a role focused on retention and product adoption.
  • Comfortable working standard AU hours to support Australian clients.
  • Exceptional verbal communication skills — confident, personable, and professional on frequent client calls.
  • Experience with client demos and presenting product value.
  • Ability to manage a high-volume client portfolio (200-300 accounts) with structured, rotational engagement.
">Benefits">
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
">Why Join Us?">

We're a culture-first, values-driven team that lives our beliefs:

">
  • CUSTOMER FIRST — Always.
  • PASSIONATE — We bring energy and heart to everything we do.
  • SERVICE MINDSET — Speed matters when solving real problems.
  • ACCOUNTABLE & RELIABLE — We own our outcomes.
  • RELENTLESS EXECUTION — We get it done.
">Seniority level">
  • Associate
">Employment type">
  • Full-time
">Job function">
  • Customer Service and Sales

  • Drive Client Loyalty and Growth as a Client Retention Specialist

    2 days ago

    Caloocan City, National Capital Region, Philippines beBeeClientRetention Full time ₱5,000,000 - ₱7,000,000

    About this RoleUnlock growth and success as a Client Retention Specialist for a rapidly expanding B2B organization. You will be responsible for driving client loyalty, managing key accounts, and identifying new revenue opportunities.This role is ideal for experienced professionals who have consistently delivered exceptional results in complex B2B...

  • Driving Customer Growth and Success

    1 day ago

    Marikina City, National Capital Region, Philippines beBeeGrowth Full time $73,756 - $102,468

    Customer Success SpecialistAbout this role:As a Customer Success Specialist, you will be responsible for leading all post-sales activities and building strong relationships with customers to drive growth and retention.Key Responsibilities:Develop and execute customer success strategies to drive long-term partnerships and revenue growth.Act as the voice of...

  • Customer Retention Strategist

    2 days ago

    Caloocan City, National Capital Region, Philippines beBeeRetention Full time ₱200,000 - ₱400,000

    Job DescriptionWe are seeking a seasoned retention expert to design and implement strategic email, SMS, and automated journeys that drive customer engagement and repeat purchases.The ideal candidate will have a proven track record of scaling lifecycle marketing programs for e-commerce businesses and a deep understanding of customer retention strategies.Key...

  • Customer Retention Specialist

    2 days ago

    Quezon City, National Capital Region, Philippines beBeeRetention Full time ₱3,500,000 - ₱5,000,000

    We are seeking a results-driven Customer Retention Specialist to join our Client Solutions Division. This role is crucial in driving growth by enabling both B2B and B2C customers to achieve success using our services and products.Job DescriptionThe primary objective of this position is to reduce customer churn and improve the overall customer journey. You...

  • Customer Retention Specialist

    5 days ago

    Quezon City, National Capital Region, Philippines beBeeRetention Full time ₱220,000 - ₱350,000

    Job Title: Customer Retention SpecialistThis is an entry-level position in sales and customer service. The role involves implementing strategies to boost customer loyalty, reduce attrition rates, and proactively reach out to unassigned customers to assess their satisfaction.Key Responsibilities:Closing Deals: Nurture and convert leads assigned by the team...

  • Head of Retention and Engagement

    1 day ago

    Caloocan City, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱2,500,000 - ₱3,500,000

    Career Opportunities in Customer Success ManagementWe are currently seeking a skilled Customer Success Manager to join our team. This role is critical in driving customer retention through the development of targeted user experiences and the implementation of churn reduction strategies.Main Responsibilities:The ideal candidate will be responsible for...

  • Customer Success Specialist

    6 days ago

    Quezon City, National Capital Region, Philippines SupportNinja Full time $104,000 - $130,878 per year

    What You'll DoRespond to inbound account-related questions directly, blending support with light-touch CSM workOwn a portfolio of SMB accounts—conducting check-ins to reinforce value, address questions, and deepen relationshipsMonitor customer health and product usage trends (including Sidekick adoption) to proactively identify risks to retentionUse...

  • Chief Customer Retention Officer

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeRetention Full time ₱80,000 - ₱120,000

    Job Summary:We are seeking a Customer Success Manager to join our team. The ideal candidate will have experience in customer success, account management, or sales and possess strong analytical skills, problem-solving skills, and excellent communication skills.Key Responsibilities:Analyze customer data to identify trends and predict potential churn.Develop...

  • Customer Success Specialist

    2 days ago

    Caloocan City, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱5,171,600 - ₱7,638,450

    Customer Success Specialist RoleWe are seeking a skilled Customer Success Specialist to join our team. As a key member of our organization, you will play a vital role in ensuring that our customers receive exceptional service and support.This is an exciting opportunity for someone who is passionate about delivering outstanding customer experiences and has...

  • Customer Success

    17 hours ago

    Quezon City, National Capital Region, Philippines Ramos Garcia and Associates Pty Ltd Full time $70,000 - $120,000 per year

    Customer Success & Digital Operations LeadAre you customer-obsessed? Are you tech-savvy? Do you thrive when building digital experiences that delight customers while scaling operations that drive business growth? If this is you, we want to know you.This isn't just a job—it's a mission. If you're ready to grow with us, we're ready for you.Customer focus and...