Customer Success Specialist

1 day ago


Quezon City, National Capital Region, Philippines SupportNinja Full time ₱144,000 - ₱600,000 per year
What You'll Do
  • Respond to inbound account-related questions directly, blending support with light-touch CSM work
  • Own a portfolio of SMB accounts—conducting check-ins to reinforce value, address questions, and deepen relationships
  • Monitor customer health and product usage trends (including Sidekick adoption) to proactively identify risks to retention
  • Use Salesforce case alerts to flag and follow up on drops in usage, re-engaging customers with guidance and resources
  • Track customer sentiment through channels, support interactions, and informal check ins to ensure customers feel supported and confident in our value
  • Become an expert in our platform and guide customers to best practices and new capabilities
  • Trigger strategic, timely outreach to surface product recommendations and educational resources
  • Partner closely with Support, Education, Customer Success, Sales, and Marketing to ensure a seamless, connected experience throughout the customer lifecycle

What We're Looking For
- 1-2 years in a customer-facing role, preferably in SaaS
- Highly organized and able to manage multiple conversations at once
- Strong written and verbal communicator with a customer-first mindset
- Curious, proactive, and eager to learn
- CRM experience (Zendesk, Salesforce)
- Ability to handle proactive communications, including automated email updates about client accounts and follow-ups to schedule calls.
- Familiarity with renewals processes – while negotiations are handled by a Renewals Specialist, the CSS should support by coordinating schedules and joining calls to stay aligned on progress and client feedback.
- Retention-focused mindset, with success measured by retention KPIs and linked to a bonus structure.



  • Quezon City, National Capital Region, Philippines Sourcefit Full time ₱250,000 - ₱500,000 per year

    We are looking for an enthusiastic, technically minded and very personable member to join our Customer Success team in the role of Customer Success Specialist. Your role will involve interacting with Airbnb hosts, vacation rental property managers, and leaders in the hotel industry. As a Customer Success Specialist, your main objective will be to help...


  • Makati City, National Capital Region, Philippines Rakso CT Full time $104,000 - $130,878 per year

    We're Hiring: Customer Success Specialist (Hybrid Setup)Are you passionate about helping customers succeed and building strong relationships? We're looking for a Customer Success Associate to join our team at Raksoct Enjoy the flexibility of a hybrid work setup while making a difference.What You'll Do:• Act as the primary point of contact for our...


  • Makati City, National Capital Region, Philippines Booth and Partners Full time ₱1,200,000 - ₱2,400,000 per year

    Customer Success SpecialistJob SummaryThe Customer Success Specialist (CSS) plays a pivotal role in building strong, trust-based relationships between Cluey Learning and its customers. This role goes beyond resolving enquiries — it is about uncovering the core issues impacting the customer experience, providing meaningful solutions, and ensuring customers...


  • Makati City, National Capital Region, Philippines Booth & Partners Full time ₱1,200,000 - ₱2,400,000 per year

    Job DescriptionJob SummaryThe Customer Success Specialist (CSS) plays a pivotal role in building strong, trust-based relationships between Cluey Learning and its customers. This role goes beyond resolving enquiries — it is about uncovering the core issues impacting the customer experience, providing meaningful solutions, and ensuring customers feel...


  • Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱1,200,000 - ₱2,400,000 per year

    Job Summary The Customer Success Specialist (CSS) plays a pivotal role in building strong, trust-based relationships between Cluey Learning and its customers. This role goes beyond resolving enquiries — it is about uncovering the core issues impacting the customer experience, providing meaningful solutions, and ensuring customers feel supported and...


  • Quezon City, National Capital Region, Philippines MySigrid Full time

    The Customer Success Team Lead's primary duty is to ensure the needs of the client are understood and satisfied by working closely with the Executive Assistant. The Customer Success Team Lead is responsible for maintaining work quality, initiating continuous improvements, and promoting the values of MySigrid.ResponsibilitiesBuild strong business...


  • Quezon City, National Capital Region, Philippines Copeland Full time ₱1,200,000 - ₱2,400,000 per year

    About UsWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing...


  • Quezon City, National Capital Region, Philippines Future First Talents Full time ₱900,000 - ₱1,200,000 per year

    Customer Success ManagerQuezon City | On-site | Full-timeE-Commerce | Online Shopping PlatformAbout the CompanyA fast-growinge-commerce shopping platformcommitted to delivering a seamless and customer-first digital shopping experience. To strengthen our client relations and user engagement, we are looking for aCustomer Success Managerwith a proven track...


  • Quezon City, National Capital Region, Philippines Copeland Full time ₱900,000 - ₱1,200,000 per year

    About UsWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing...


  • Quezon City, National Capital Region, Philippines RELX Full time ₱900,000 - ₱1,200,000 per year

    SummaryThe Customer Success team works closely with exhibitors and collaborates with various internal RX departments (including Sales, Marketing, Operations, etc) to ensure that our customers have the best experience at our events as possible.Exhibiting can be a complicated process and the Customer Success Executives work to make the process easier and...