Customer Success Specialist

2 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱5,171,600 - ₱7,638,450
Customer Success Specialist Role

We are seeking a skilled Customer Success Specialist to join our team. As a key member of our organization, you will play a vital role in ensuring that our customers receive exceptional service and support.

This is an exciting opportunity for someone who is passionate about delivering outstanding customer experiences and has experience working in customer-facing roles.

You will be responsible for managing high-volume customer interactions, developing product knowledge, and collaborating with teams to promote positive customer experiences.

To succeed in this role, you must have excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Our ideal candidate will have prior experience in customer success, sales, or a related field, and will possess a strong understanding of CRM systems and data analysis.

If you are a motivated and results-driven individual who is looking for a new challenge, we encourage you to apply for this Customer Success Specialist role.

Key Responsibilities
  • Manage high-volume customer contacts and communications via phone and email daily
  • Use contact search and productivity tools to verify contact information
  • Conduct health checks at recurring intervals to gauge product satisfaction and value completion
  • Develop product knowledge to address customer objections intelligently
  • Document and track feedback and measurements through surveys, calls, and emails
  • Capture customer expectations, experiences, satisfaction, and potential abandonment - 'Voice of the Customer'
  • Address customer concerns through appropriate communication channels
  • Collaborate with teams and management to promote positive customer experiences
Requirements
  • 2+ years of experience working in customer service
  • Prior success in achieving personal and team sales quotas/goals
  • Experience in high-volume calling
  • Experience learning new technology and data
  • Process orientation and ability to follow call scripts
  • Problem-solving skills
  • Excellent knowledge of MS Office programs
  • Experience working with Salesforce.com or similar CRM
  • Experience or willingness to work from home
Benefits
  • Health Insurance with Dental Coverage
  • Paid Time off
  • Bereavement Leave
  • Life Insurance
  • Group Personal Accident Program
  • Employee Assistance Program
  • Rewards and recognition programs
  • Wellness Incentive Program
  • Learning and Development Programs

We operate as a Virtual First company, providing equipment and requiring a reliable internet connection and dedicated workspace at home. Occasional attendance at our NCR office may be necessary.

This is a full-time position located in Makati City, PHL. If you are a motivated and results-driven individual who is looking for a new challenge, we encourage you to apply for this Customer Success Specialist role.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Human Resources
Industries
  • IT Services and IT Consulting

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