
Patient Experience Coordinator
2 days ago
About Us
Cardiac and Pulmonary patients often face challenges in attending rehabilitation due to its inconvenience. Carda Health has revolutionized the process by offering remote therapy options, making it more accessible and inspiring for patients.
We are a team of clinicians, data scientists, mathematicians, and entrepreneurs who believe that technology and data can transform lives and change industries.
Our founders, two friends from Wharton, have experienced firsthand the struggles of accessing quality care due to their family history of heart disease. We work with top-ranked hospitals and innovative insurers to provide transformative therapies.
You'll be part of a dynamic environment, collaborating with cross-functional teams to enhance operational efficiency and expand access to life-saving therapies. You'll drive results, rectify inefficiencies, and achieve outcomes swiftly and effectively.
Key Responsibilities:
- Patient Coordination: Schedule and confirm virtual appointments, manage patient records, and coordinate follow-up communications.
- Administrative Support: Assist with daily administrative tasks including call & email management and data entry.
- Customer Service: Provide excellent customer service to patients via phone, email, and chat, addressing inquiries and resolving issues promptly
- Medical Records Management: Maintain and update patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy.
- Team Collaboration: Coordinate with our providers, technical support, and other team members to ensure seamless patient care.
- Technical Support: Assist patients and staff with basic troubleshooting of telehealth platforms and other software.
Requirements:
- Education: High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Experience: Minimum of 2 years of administrative experience, preferably in a healthcare setting.
- Technical Skills: Proficiency in Google Office Suite, telehealth platforms, and electronic health record (EHR) systems.
- Communication: Excellent verbal and written communication skills.
- Organization: Strong organizational and multitasking abilities, with keen attention to detail.
- Customer Service: Demonstrated customer service experience with a patient-centered approach.
- Confidentiality: Understanding of HIPAA and patient privacy regulations.
- Adaptability: Ability to work independently in a remote setting and adapt to changing priorities.
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