Technical Support Specialist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeSupport Full time ₱100,000 - ₱120,000
Job Overview

We are seeking skilled technical support specialists to join our team in providing exceptional customer service and resolving technical issues for various clients across industries.

This role requires strong proficiency in English, both written and spoken, as well as prior call center experience and the ability to work from home.

  • Main Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
Requirements

To be considered for this position, candidates must possess the following qualifications:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems

In addition to these requirements, ideal candidates will have a high level of patience, professionalism, and excellent interpersonal skills.

We offer a competitive compensation package, including benefits and opportunities for growth and development. If you are a motivated and dedicated individual looking to make a positive impact, we encourage you to apply.

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