Customer Service Representative
3 days ago
We are Torch Solutions, a dynamic organization committed to delivering exceptional customer experiences. As a Customer Service Representative in our Retail Chat Support team, you will play a pivotal role in ensuring the satisfaction of our clients.
Job OverviewIn this full-time position, you will be responsible for providing top-notch support to our customers through various digital channels, guaranteeing their needs are met efficiently and effectively.
Responsibilities:- Respond to customer inquiries and requests through online chat, email, and other digital platforms
- Assist customers with order placement, returns, and other account-related matters
- Provide product information and recommendations to enhance the customer experience
- Escalate complex issues to appropriate team members for resolution
- Contribute to the continuous improvement of our customer service processes
- Maintain a positive and professional demeanor while delivering high-quality support
To succeed in this role, you should possess:
- Excellent communication and interpersonal skills
- Strong problem-solving and critical thinking abilities
- Proficiency in using digital customer service tools and platforms
- Familiarity with retail operations and customer service best practices
- Ability to work in a fast-paced, high-volume environment
- Commitment to providing exceptional customer service
We are dedicated to supporting our employees' growth and development. As a member of our team, you can expect:
- A competitive salary range: PHP 35,000 - PHP 50,000 per month
- Opportunities for career advancement and skills training
- A collaborative and inclusive work environment
- Comprehensive health and wellness programs
- Work-life balance initiatives, such as flexible schedules and remote work options
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