Customer Service Representative

3 days ago


Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time

We are Torch Solutions, a dynamic organization committed to delivering exceptional customer experiences. As a Customer Service Representative in our Retail Chat Support team, you will play a pivotal role in ensuring the satisfaction of our clients.

Job Overview

In this full-time position, you will be responsible for providing top-notch support to our customers through various digital channels, guaranteeing their needs are met efficiently and effectively.

Responsibilities:
  • Respond to customer inquiries and requests through online chat, email, and other digital platforms
  • Assist customers with order placement, returns, and other account-related matters
  • Provide product information and recommendations to enhance the customer experience
  • Escalate complex issues to appropriate team members for resolution
  • Contribute to the continuous improvement of our customer service processes
  • Maintain a positive and professional demeanor while delivering high-quality support
Requirements

To succeed in this role, you should possess:

  • Excellent communication and interpersonal skills
  • Strong problem-solving and critical thinking abilities
  • Proficiency in using digital customer service tools and platforms
  • Familiarity with retail operations and customer service best practices
  • Ability to work in a fast-paced, high-volume environment
  • Commitment to providing exceptional customer service
What We Offer

We are dedicated to supporting our employees' growth and development. As a member of our team, you can expect:

  • A competitive salary range: PHP 35,000 - PHP 50,000 per month
  • Opportunities for career advancement and skills training
  • A collaborative and inclusive work environment
  • Comprehensive health and wellness programs
  • Work-life balance initiatives, such as flexible schedules and remote work options


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