Customer Service Representative for Retail Sector

1 week ago


Cagayan de Oro, Northern Mindanao, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

Are you a quick learner with excellent communication skills? We are looking for a highly motivated and detail-oriented individual to join our team as a Customer Service Representative (Seasonal Account) at Talent Outsourcing Channel (TORCH) Solutions.

About the Role

This is an exciting opportunity to work in a dynamic environment where you will be responsible for providing top-notch customer support to our clients. As a Customer Service Representative, you will be the face of our company, handling customer inquiries, resolving issues, and ensuring that our clients receive exceptional service.

Key Responsibilities
  • Respond to customer inquiries via chat, email, or phone in a timely and professional manner.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Provide product information and recommendations to customers.
  • Maintain accurate records of customer interactions.
Requirements

To be successful in this role, you must have:

  • A high school diploma or equivalent.
  • Above-average English communication skills.
  • Good computer navigation skills on multiple systems.
  • A typing speed of 25-30 WPM.
What We Offer

We offer a competitive salary package, including:

  • Earn up to 16,000 PHP plus incentives and more.
  • Comprehensive paid training.
  • HMO benefits.
  • Government-mandated benefits, paid leaves, and more.


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