Senior Customer Service Representative

3 weeks ago


Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time

We are seeking highly motivated and customer-oriented individuals to join our dynamic team at TORCH Solutions as Senior Customer Service Representatives for a seasonal full-time position in Cagayan de Oro, Misamis Oriental.

This role offers the opportunity to provide exceptional customer service and support to valued clients, with a competitive salary range of PHP 35,000 - PHP 45,000 per month, based on experience.

Job Description:

Key responsibilities include:

  • Responding to inbound customer inquiries and requests via phone, email, or chat channels
  • Resolving customer issues and concerns in a timely and professional manner
  • Providing accurate information about products and services
  • Upselling and cross-selling relevant products and services to customers
  • Maintaining detailed records of customer interactions
  • Adhering to established policies, procedures, and quality standards
  • Collaborating with team members to ensure a seamless customer experience
Requirements:

To succeed in this role, you will need:

  • Previous experience in a customer service or call centre environment
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Proficiency in English and the local language
  • Enthusiasm, patience, and a genuine passion for customer service
  • Willingness to work in a fast-paced, dynamic environment
  • Basic computer skills and familiarity with customer relationship management (CRM) tools
About TORCH Solutions:

We are a growth-oriented company committed to delivering exceptional customer experiences. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply now.



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