Senior Customer Service Representative
3 weeks ago
We are seeking highly motivated and customer-oriented individuals to join our dynamic team at TORCH Solutions as Senior Customer Service Representatives for a seasonal full-time position in Cagayan de Oro, Misamis Oriental.
This role offers the opportunity to provide exceptional customer service and support to valued clients, with a competitive salary range of PHP 35,000 - PHP 45,000 per month, based on experience.
Job Description:Key responsibilities include:
- Responding to inbound customer inquiries and requests via phone, email, or chat channels
- Resolving customer issues and concerns in a timely and professional manner
- Providing accurate information about products and services
- Upselling and cross-selling relevant products and services to customers
- Maintaining detailed records of customer interactions
- Adhering to established policies, procedures, and quality standards
- Collaborating with team members to ensure a seamless customer experience
To succeed in this role, you will need:
- Previous experience in a customer service or call centre environment
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Proficiency in English and the local language
- Enthusiasm, patience, and a genuine passion for customer service
- Willingness to work in a fast-paced, dynamic environment
- Basic computer skills and familiarity with customer relationship management (CRM) tools
We are a growth-oriented company committed to delivering exceptional customer experiences. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply now.
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