Customer Service Representative for Retail Account

1 week ago


Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time
TORCH Solutions: Customer Service Representative for Retail Account

We are currently seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative for our Retail Account in Cagayan de Oro City.

About the Role

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and is eager to work in a dynamic environment. As a Customer Service Representative, you will be responsible for providing top-tier support to our existing clients through various channels, including chat and other forms of communication.

Key Responsibilities
  • Provide prompt and professional responses to customer inquiries and concerns via chat and other communication channels
  • Resolve customer issues efficiently and effectively, escalating complex matters to senior representatives when necessary
  • Foster strong relationships with customers by being responsive, empathetic, and solution-focused
  • Stay up-to-date with product knowledge and industry developments to provide informed and accurate advice to customers
Requirements

To succeed in this role, you will need to have:

  • A minimum of 6 months of call center experience (preferably in a retail or customer-facing environment)
  • A high school diploma or equivalent; additional education or training in customer service is a plus
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds
  • Strong typing and multitasking skills, with the ability to handle multiple conversations simultaneously
  • Flexibility to work in rotating shifts, including evenings, weekends, and holidays
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of PHP 35,000 - PHP 45,000 per month, depending on experience
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment that values employee well-being and growth
  • A comprehensive benefits package, including health insurance and paid time off
How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you



  • Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time

    Job DescriptionWe are seeking a highly skilled Retail Customer Service Representative to join our team at TORCH Solutions. As a key member of our support team, you will play a vital role in delivering exceptional customer service to our clients.About the RoleThis is an exciting opportunity for a motivated and customer-focused individual to provide top-tier...


  • Cagayan de Oro, Northern Mindanao, Philippines Lexie Staffing Business Consulting Full time

    About the RoleAt Lexie Staffing Business Consulting, we're looking for a skilled Retail Customer Service Representative to join our team. As a key member of our support team, you'll be responsible for providing top-notch customer service to our clients.This is an excellent opportunity for individuals who are passionate about delivering exceptional customer...


  • Cagayan de Oro, Northern Mindanao, Philippines NEKSJOB Full time

    Job QualificationsWe are seeking candidates with at least a High School/SHS diploma. No prior work experience is required for this position.Our Company BenefitsExciting performance bonuses and account-specific allowancesCareer advancement opportunitiesPromotion within the companyComprehensive healthcare benefitsWhy Choose Us?At NEKSJOB, we offer a dynamic...


  • Cagayan de Oro, Northern Mindanao, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at TORCH Solutions, providing top-notch support to clients in the retail sector.ResponsibilitiesDeliver exceptional customer experiences through timely and effective communicationRespond to customer inquiries and resolve issues efficientlyRequirementsHigh school diploma or...


  • Cagayan de Oro, Northern Mindanao, Philippines NEKSJOB Full time

    Are you a motivated and customer-focused individual looking for a new career opportunity? Look no further than NeksJob! As a Retail Voice Account Representative, you will play a key role in providing exceptional customer service to our clients, ensuring their needs are met and exceeded.About the RoleThis is an exciting opportunity to join our team and take...


  • Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time

    About TORCH SolutionsWe are a dynamic organization dedicated to providing exceptional customer experiences through various digital channels. Our team is passionate about delivering high-quality support and ensuring our clients' needs are met efficiently and effectively.Compensation PackageThe estimated salary for this role is $25,000 per annum, with a...


  • Cagayan de Oro, Northern Mindanao, Philippines NEKSJOB Full time

    We are seeking a highly motivated and customer-focused Retail Sales Voice Account Representative to join our team at NEKSJOB. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth through voice interactions.About the RoleThis is an exciting opportunity for individuals who are...


  • Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time

    About the Role:TORCH Solutions is seeking a highly skilled Customer Service Representative to join our team in Cagayan de Oro Misamis Oriental. As a Retail Chat Support Specialist, you will be responsible for delivering exceptional customer service through various digital channels, ensuring our clients' needs are met efficiently and effectively.Key...


  • Cagayan de Oro, Northern Mindanao, Philippines Talent Outsourcing Channel Solutions Full time

    Exciting Opportunities in Cagayan de OroWe are seeking highly motivated and results-driven individuals to join our team as Customer Service Representatives. This role is ideal for those who are passionate about delivering exceptional customer experiences and looking for a new challenge.As a Customer Service Representative, you will be responsible for...


  • Cagayan de Oro, Northern Mindanao, Philippines Lexie Staffing and Business Consulting Full time

    We are hiring for a Non-Voice Retail Account role at Lexie Staffing and Business Consulting. Key Responsibilities:Qualifications:At least High School Graduate Old or New CurriculumGood to Excellent Communication SkillsWith or Without Call Center ExperienceNeed to provide Vaccine Card, Resume, and Valid IDLocation: Cagayan De Oro Site


  • Cagayan de Oro, Northern Mindanao, Philippines Lexie Staffing and Business Consulting Full time

    Lexie Staffing and Business Consulting is seeking a highly skilled Retail Account Representative to join our team in Cagayan De Oro. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with retail partners to drive business growth and revenue.About the RoleWe are looking for an experienced and...


  • Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time

    TORCH Solutions is seeking a skilled Retail Chat Support professional to provide top-notch customer service to our existing clients.Responsibilities:Provide exceptional customer service to existing clientsWork in rotating shifts, including evenings, weekends, and holidaysQualifications:At least 6 months of call center experience is preferred but not...


  • Cagayan de Oro, Northern Mindanao, Philippines Lexie Staffing Business Consulting Full time

    About UsWe are Lexie Staffing Business Consulting, a reputable firm dedicated to delivering exceptional support services. Our team is passionate about building long-lasting relationships with our clients and providing top-notch customer care.Job SummaryWe are seeking a highly motivated and enthusiastic Retail Support Specialist - Customer Service...


  • Cagayan de Oro, Northern Mindanao, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

    Are you a quick learner with excellent communication skills? We are looking for a highly motivated and detail-oriented individual to join our team as a Customer Service Representative (Seasonal Account) at Talent Outsourcing Channel (TORCH) Solutions.About the RoleThis is an exciting opportunity to work in a dynamic environment where you will be responsible...


  • Cagayan de Oro, Northern Mindanao, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

    Chat Support for Retail AccountAre you quick on your feet and have excellent English communication skills?We're looking for a Candidate with above-average English skills to fill our Chat Support Representative role at CDOQualifications:• Applicant must be at least 18 years old• Applicant is a high school graduate (old curriculum)/senior high school...


  • Cagayan de Oro, Northern Mindanao, Philippines Talent Outsourcing Channel Solutions Full time

    Job Opportunity: Customer Service Associate We are seeking Customer Service Associates to join our team in various roles. If you have a passion for delivering excellent service, you will thrive in this position. Available Accounts:- Booking Services – Voice- Retail – Tickets/Chat/Hotline- Technical Support – Voice- Telecommunication – Voice- Retail...


  • Cagayan de Oro, Northern Mindanao, Philippines Talent Outsourcing Channel Solutions Full time

    Customer Service Representative OpportunityWe are seeking a skilled and passionate individual to join our team at Talent Outsourcing Channel Solutions as a Customer Service Representative (TELCO Account).This role is perfect for those who enjoy interacting with customers and providing exceptional service.We require the following qualifications:• At least a...


  • Cagayan de Oro, Northern Mindanao, Philippines Neksjob Philippines Full time

    We are seeking a Customer Service Professional to join our team at Neksjob Philippines.About UsNeksjob Philippines is a dynamic and growing company that values its employees and provides opportunities for growth and development.Job SummaryThis is an exciting opportunity to work in a fast-paced retail environment as a Voice Account Representative. As a Voice...


  • Cagayan de Oro, Northern Mindanao, Philippines Talent Outsourcing Channel Solutions Full time

    Talent Outsourcing Channel Solutions is seeking a highly skilled and motivated Customer Service Representative to join our team. This role involves providing exceptional customer service to TELCO account holders, ensuring their needs are met in a timely and professional manner.Key Responsibilities:Handle customer inquiries and complaints via phone, email, or...


  • Cagayan de Oro, Northern Mindanao, Philippines Neksjob Philippines Full time

    No Experience NeededWe're looking for a talented individual to join our team as a Customer Service Representative. As a key member of our retail voice account team, you'll have the opportunity to earn a competitive salary and enjoy exciting performance bonuses and account-specific allowances.Qualifications:At least a high school graduateNo work experience...