Customer Service Representative for Retail Account

1 month ago

Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time
TORCH Solutions: Customer Service Representative for Retail Account

We are currently seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative for our Retail Account in Cagayan de Oro City.

About the Role

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and is eager to work in a dynamic environment. As a Customer Service Representative, you will be responsible for providing top-tier support to our existing clients through various channels, including chat and other forms of communication.

Key Responsibilities
  • Provide prompt and professional responses to customer inquiries and concerns via chat and other communication channels
  • Resolve customer issues efficiently and effectively, escalating complex matters to senior representatives when necessary
  • Foster strong relationships with customers by being responsive, empathetic, and solution-focused
  • Stay up-to-date with product knowledge and industry developments to provide informed and accurate advice to customers
Requirements

To succeed in this role, you will need to have:

  • A minimum of 6 months of call center experience (preferably in a retail or customer-facing environment)
  • A high school diploma or equivalent; additional education or training in customer service is a plus
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds
  • Strong typing and multitasking skills, with the ability to handle multiple conversations simultaneously
  • Flexibility to work in rotating shifts, including evenings, weekends, and holidays
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of PHP 35,000 - PHP 45,000 per month, depending on experience
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment that values employee well-being and growth
  • A comprehensive benefits package, including health insurance and paid time off
How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you

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