Enterprise Business Development Professional

3 days ago

Quezon City, National Capital Region, Philippines beBeeGrowth Full time $100,000 - $130,000
Job Title:

Customer Success Manager

About the Role

This is an exciting opportunity to join our team as a Customer Success Manager. The primary goal of this position is to maximize customer experience, growing the base of business through upgrades, product cross-selling, and maintaining our industry-low customer churn rate.

The ideal candidate will have a proven track record of success in enterprise customer account success management over a customer life-cycle of deployment, installation, upsell, and retention/renewal. They will also have strong Excel, MS Office, and general computer software skills, as well as a positive, likeable, calm, and persuasive personality with negotiation skills.

The Customer Success Manager will focus on business development and customer retention through consistent customer contact, QBRs, and management of a base of customers. They will be supported by exceptional engineering resources, Sales Directors who will work in concert in these efforts, and sales leadership who are laser-focused on helping every employee surpass their career goals.

Key Responsibilities
  • Cultivate a broad understanding of our products, technology, software, and game-changing support methodology.
  • Leverage powerful proprietary software tools for maintaining regular communication with a defined list of customers, keeping ahead of their technology initiatives, and positioning us to grow our partnership with our primarily mid-market and enterprise customer base.
  • Gain the trust of your assigned customers, be a trusted point of contact for questions and action items, and act quickly and communicate effectively when a customer has a positive experience with us across their life cycle.
  • Implement strategic initiatives created in cooperation with leadership that will identify opportunities for product cross-selling and work with the various additional resources through a sales cycle and to ultimately winning additional business.
  • Manage the proprietary software tools including CRM, quote tool, sales play automation tool, and KPI dashboards to ensure metrics are achieved.
Requirements
  • A 4-year college degree, or experience commensurate with a degree.
  • Quantifiable track record of success in enterprise customer account success management over a customer life-cycle of deployment, installation, upsell, and retention/renewal.
  • 3-5+ year's experience selling Cloud Communications (UCaaS, CCaaS, SIP, Teams), SD-WAN, Security, Network and Internet Service, Managed Services and Software.
  • Effectiveness and comfort with interaction of a customer's leadership team including customer presentations, demonstrations, leading customer QBRs/MBRs, and driving webinar sessions for customer training and sales conversations.
  • Strong Excel, MS Office, and general computer software skills.
  • Positive, likeable, calm, and persuasive personality with negotiation skills.
  • Self-motivated drive with zero outgoing call reluctance.
  • Ability to meet deadlines and maintain composure under pressure.
  • Charismatic personality that can quickly gain the trust of our customers and partners.
  • Proven ability to learn new skills, software tools, and tasks quickly.
  • Proven ability to perform while exceeding sales and customer retention goals.
What We Offer
  • A room to grow at a high-growth company.
  • An environment that celebrates ideas and innovation.
  • Your work will have a tangible impact.
  • Flexible time off.
  • Fun events at cool locations.
  • Employee referral bonuses to encourage the addition of great new people to the team.

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