Senior Customer Service Team Lead

3 days ago


Quezon City, National Capital Region, Philippines Tasq Staffing Solutions Full time

Job Title: Senior Customer Service Team Lead - Operations Manager

Tasq Staffing Solutions is seeking a highly skilled and experienced Senior Customer Service Team Lead to oversee the daily operations of our customer service team. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of success in managing high-performing teams.

Responsibilities:

  • Manage a team of up to 40 customer service representatives, providing guidance, coaching, and support to ensure exceptional service delivery
  • Develop and implement process improvements to increase efficiency and productivity
  • Conduct regular quality audits to ensure compliance with customer policies and procedures
  • Collaborate with cross-functional teams to drive business growth and improve customer satisfaction
  • Analyze reports and metrics to identify trends and areas for improvement

Requirements:

To be successful in this role, you will need:

  • 3-4 years of experience in customer service management or a related field
  • Proven track record of success in managing high-performing teams
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

Tasq Staffing Solutions offers a competitive salary range of $65,000 - $85,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.



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