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IT Support Team Lead

2 months ago


Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time

Are you a seasoned IT professional looking for a new challenge? Do you have experience in leading high-performing teams and driving service excellence?

As an IT Service Desk Team Lead at TASQ Staffing Solutions, you will be responsible for overseeing the day-to-day operations of our IT Service Desk. Your primary focus will be on ensuring that our team is equipped to deliver exceptional service to our clients.

The ideal candidate will have a strong background in ITIL (Information Technology Infrastructure Library) and proven leadership skills. You should be able to motivate and direct your team to meet and exceed performance targets while maintaining a positive and productive work environment.

We are looking for someone who is not only technically sound but also has excellent communication and interpersonal skills. The ability to analyze complex problems and develop effective solutions is essential. If you have a passion for delivering world-class service and leading a team of talented professionals, we want to hear from you

Key Responsibilities:
- Lead a team of IT Service Desk technicians to achieve service level agreements (SLAs)
- Develop and implement process improvements to enhance service delivery
- Conduct regular quality audits to ensure adherence to ITIL best practices
- Collaborate with other departments to resolve technical issues and improve overall service quality

Requirements:
- 3-4 years of experience in a similar role or as an IT Service Manager
- Strong knowledge of ITIL processes and methodologies
- Proven track record of leading high-performing teams and achieving business objectives
- Excellent communication, problem-solving, and analytical skills
- Ability to work effectively in a fast-paced environment

What We Offer:
- Competitive salary: $80,000 - $110,000 per year, depending on location and experience
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment

Salary Range: $80,000 - $110,000 per year, based on location and experience.