IT Support Team Lead
1 week ago
Job Title: IT Support Team Lead
About Ayuda Business Management Solution Inc.Ayuda Business Management Solution Inc. is a leading provider of innovative business solutions. We are seeking an experienced IT Support Team Lead to join our team in delivering exceptional support services to our clients.
Compensation PackageWe offer a competitive salary ranging from $60,000 to $80,000 per annum, depending on experience and qualifications.
Job DescriptionThe IT Support Team Lead will be responsible for providing technical assistance to our clients via phone, email, or other communication channels. Key responsibilities include:
- Providing first-level support and troubleshooting services
- Escalating complex issues to senior technicians or vendors
- Maintaining accurate records of client interactions and issues resolved
- Collaborating with cross-functional teams to resolve complex technical issues
To be successful in this role, you will need:
- A degree in Computer Science, Engineering, or related field
- At least 2-3 years of experience in a similar position
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
The ideal candidate will possess:
- Strong technical knowledge of computer systems, software, and hardware
- Excellent customer service skills and ability to handle high-pressure situations
- Strong analytical and problem-solving skills
- Ability to work effectively in a fast-paced environment
We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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