WFM Service Delivery Director

Job Summary">This role is responsible for driving corporate initiatives, delivering metrics, and optimizing performance through continuous interaction with stakeholders.">The ideal candidate will be responsible for onboarding new accounts in the Location/Delivery Assurance vertical, including communication with WFM Shared Services and identifying deviations...

Location: Quezon CityProject Shift Schedule: RotationProject Rest Day: RotationOverall Purpose:The Workforce Services Manager is responsible for overseeing the Workforce Management (WFM), AP, and Quality Assurance (QA) functional teams. This role includes managing the cost structure and budget, supporting sales efforts, driving operational efficiency, and...

Job Overview:TASQ Staffing Solutions is seeking a highly skilled Workforce Services Manager to lead our WFM and AP/QA functional teams. As a key member of our leadership team, you will be responsible for managing the cost structure and budget of our workforce management services.Main Responsibilities:Oversee the overall management of the WFM AP and QA...

POSITION TITLE: Workforce Services ManagerWORK SETUP: Return to OfficeOVERALL PURPOSE:The Workforce Manager is responsible for managing the WFM and AP/QA functional teams.RESPONSIBILITIES:• Overall management of the WFM AP and QA cost structure and budget• To support the Command Center leads for sales and RFP responses & responsible for supporting the...

JOB DESCRIPTIONResponsibilities:• The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.• On boarding of new accounts in Location/Delivery Assurance...

JOB DESCRIPTIONResponsibilities:• The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.• On boarding of new accounts in Location/Delivery Assurance...

Job Title: Workforce Services ManagerWork Setup: Return to OfficeLocation: Quezon CityProject Shift Schedule: RotationProject Rest Day: RotationOverall Purpose:The Workforce Services Manager is responsible for overseeing the Workforce Management (WFM), AP, and Quality Assurance (QA) functional teams. This role includes managing the cost structure and budget,...

Nityo Infotech Services Philippines is seeking a Managing Director to drive business growth and excellence in IT service delivery. The ideal candidate will oversee company incorporation, manage multiple service desk teams, and ensure consistent delivery of IT support services.

Job Title: Workforce Services ManagerWork Setup: Return to OfficeLocation: Quezon CityProject Shift Schedule: RotationProject Rest Day: RotationOverall Purpose:The Workforce Services Manager is responsible for overseeing the Workforce Management (WFM), AP, and Quality Assurance (QA) functional teams. This role includes managing the cost structure and budget,...

The Workforce Services Manager oversees Workforce Management (WFM), AP, and Quality Assurance (QA) teams, ensuring cost efficiency, budget management, operational excellence, and contract fulfillment.Responsibilities:Manage WFM AP and QA budgets to meet financial targets.Support sales efforts by assisting with RFPs, demos, and pricing strategies.Expand WFM...

About the RoleWe are seeking an experienced Associate Director of Workforce Planning and Optimization to join our team at Recruiter PH. As a key member of our workforce management department, you will play a critical role in driving corporate initiatives and ensuring the delivery of metrics and optimal performance of the group.Responsibilities:Drive...

Job Title: Workforce Services ManagerWork Setup: Return to OfficeLocation: Quezon CityProject Shift Schedule: RotationProject Rest Day: RotationOverall Purpose:The Workforce Services Manager is responsible for overseeing the Workforce Management (WFM), AP, and Quality Assurance (QA) functional teams. This role includes managing the cost structure and budget,...

Job Description:We are looking for a skilled and motivated WFM (Workforce Management) Planning Analyst to join our team. In this role, you will be responsible for monitoring and optimizing workforce performance, ensuring that staffing levels align with operational needs. You will use your analytical skills to forecast, schedule, and manage resources...

Pursue a Career in Operations ExcellenceAre you passionate about delivering exceptional results? Do you want to be part of a dynamic team that strives for excellence in operations? As the Director for Operations, you will play a critical role in leading our Operations Teams from shared service centers to achieve excellent customer service and exceed service...

Work Setup: Return to OfficeLocation: Quezon CityProject Shift Schedule: RotationProject Rest Day: RotationOverall Purpose:The Workforce Services Manager is responsible for overseeing the Workforce Management (WFM), AP, and Quality Assurance (QA) functional teams. This role includes managing the cost structure and budget, supporting sales efforts, driving...

Job Overview:TASQ Staffing Solutions is seeking a highly motivated Operations Assistant Director to lead our Operations team. The ideal candidate will have a minimum of 5 years of experience in workforce management in a BPO set-up, with expertise in scheduling, forecasting, capacity planning, and stakeholder management.The successful candidate will possess...

About the RoleThe Director of IT Delivery will oversee the delivery of technology change and support the Tech Delivery Lead in shaping the business and IT strategy with technology expertise.This individual will coordinate the efforts of software development engineers, provide reports on project status, process control, and software development schedules from...

Job DescriptionThe Associate Director of Workforce Planning and Optimization is a critical role that requires strategic leadership and operational expertise. This position drives corporate initiatives, ensuring the delivery of metrics and optimal performance of the group.Key Responsibilities:Onboard new accounts in Location/Delivery Assurance vertical,...

JOB TITLE: Senior Executive WFMCAMPAIGN: Banking & Financial ServicesSALARY OFFER: 30-45K rangeWORK SET-UP: OnsiteLOCATION: Philippines - Bridgetowne, Quezon CityQUALIFICATIONS:Scheduling/RTA required skills:Real Time Queue Management of multiple skills from different LOBs and channels such as phone and chat. This includes the following:Monitoring agents...

Operational Excellence Director Solution DeliveryOperational Excellence Director Solution DeliveryAre you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.Why choose Manulife?Competitive Salary packages and performance bonusesDay 1 HMO + FREE coverage for your dependents...