Workforce Services Manager

COMPANY PROFILE: This company is a Business Process Outsourcing, focusing on  IT solutions and services providers in the Philippines and in other country of Southeast Asia. Position: Workforce Services ManagerCompany Industry: BPO CompanyWork Location: Quezon CityWork Schedule: Rotational ScheduleSalary: Php60,000- Php80,000Work Set Up: Work on...

The Workforce Services Manager oversees Workforce Management (WFM), AP, and Quality Assurance (QA) teams, ensuring cost efficiency, budget management, operational excellence, and contract fulfillment.Responsibilities:Manage WFM AP and QA budgets to meet financial targets.Support sales efforts by assisting with RFPs, demos, and pricing strategies.Expand WFM...

Location: Quezon CityProject Shift Schedule: RotationProject Rest Day: RotationOverall Purpose:The Workforce Services Manager is responsible for overseeing the Workforce Management (WFM), AP, and Quality Assurance (QA) functional teams. This role includes managing the cost structure and budget, supporting sales efforts, driving operational efficiency, and...

Job OverviewThe Workforce Services Manager is a senior leadership role responsible for overseeing the strategic direction and operational efficiency of the Workforce Management, AP, and Quality Assurance functional teams. This position involves managing the cost structure, supporting sales efforts, driving business growth, and leading initiatives to ensure...

We are looking for a highly organized and detail-oriented Workforce Management Associate to join our team at Trinity Workforce Solutions, Inc. The successful candidate will have a strong background in workforce management and be able to develop and implement effective scheduling management systems.Job DescriptionDevelop and implement effective scheduling...

About UsJK Network Services is a trusted IT consulting company that provides application design services. We are seeking a highly skilled Workforce Analyst to join our team in Antipolo, Rizal. As a Workforce Analyst, you will play a critical role in optimizing our workforce by collecting, reviewing, analyzing, and interpreting relevant data. This information...

About the RoleAyuda Business Management Solutions Inc. is seeking a highly skilled Workforce Services Manager to lead our workforce management efforts. The successful candidate will be responsible for managing the WFM AP and QA departments, driving operational efficiency, and expanding our service offerings.Main Responsibilities:Develop and implement...

Company OverviewEteam Workforce Private Corporation is a reputable organization that prides itself on delivering top-notch services. We are committed to excellence and strive to be the best in our field.Job DescriptionWe are seeking an experienced IT admin professional to join our team as an Admin Operations Engineer. This role will involve working closely...

OVERALL PURPOSE:Responsible for driving delivery of metrics and optimal performance of the team through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. Provide valuable insights based on available data and existing operational processes.RESPONSIBILITIES:Deliver timely ad hoc and standard...

Work Setup: Return to OfficeLocation: Quezon CityProject Shift Schedule: RotationProject Rest Day: RotationOverall Purpose:The Workforce Services Manager is responsible for overseeing the Workforce Management (WFM), AP, and Quality Assurance (QA) functional teams. This role includes managing the cost structure and budget, supporting sales efforts, driving...

About the RoleThe Workforce Real-Time Analyst position involves monitoring real-time operations to ensure service level agreements (SLAs) are achieved. This role requires close collaboration with various teams, including the Workforce Management team, Service Delivery team, and other departments.Your key responsibilities will include:Monitoring real-time...

OVERALL PURPOSE:The Workforce Manager is responsible for managing the WFM and AP/QA functional teams.RESPONSIBILITIES:Overall management of the WFM AP and QA cost structure and budget.Support the Command Center leads for sales and RFP responses and assist with the development of sales material, quotes, demos, and tours.Identify opportunities to expand the...

Job Title: Workforce Services ManagerWork Setup: Return to OfficeLocation: Quezon CityProject Shift Schedule: RotationProject Rest Day: RotationOverall Purpose:The Workforce Services Manager is responsible for overseeing the Workforce Management (WFM), AP, and Quality Assurance (QA) functional teams. This role includes managing the cost structure and budget,...

Job Title: Workforce Services ManagerWork Setup: Return to OfficeLocation: Quezon CityProject Shift Schedule: RotationProject Rest Day: RotationOverall Purpose:The Workforce Services Manager is responsible for overseeing the Workforce Management (WFM), AP, and Quality Assurance (QA) functional teams. This role includes managing the cost structure and budget,...

About the RoleWe are looking for a highly experienced Workforce Management Strategist to join our team at SupportNinja. As a senior member of our workforce management team, you will be responsible for developing and implementing strategic workforce management plans to optimize resource allocation and improve operational efficiency.You will analyze historical...

The Workforce Services Senior Manager will be responsible for overseeing and managing the Workforce Management (WFM), AP, and QA functional teams, ensuring seamless operations across all areas of responsibility.RESPONSIBILITIES: - Manage the cost structure and budget for the WFM, AP, and QA functions. - Support Command Center leads in sales and RFP...

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-timeJob DescriptionReal-time Monitoring: Analyze and monitor staffing levels, call volumes, and busy lines to ensure smooth operations.Optimize Performance: React to real-time situations and optimize skill sets to minimize call queues.WFM Tools Management: Utilize WFM tools like Avaya, CMS, Genesys, Verint,...

Job Overview:The Manpower Core Group Inc. is seeking a highly skilled Deputy Manager to join our team. This role involves overseeing key aspects of workforce management, including planning, reporting, and Management Information Systems (MIS) to support data-driven decision-making.Key Responsibilities:Analyzing workforce data to develop effective staffing...

Job Overview:TASQ Staffing Solutions is seeking a highly skilled Workforce Services Manager to lead our WFM and AP/QA functional teams. As a key member of our leadership team, you will be responsible for managing the cost structure and budget of our workforce management services.Main Responsibilities:Oversee the overall management of the WFM AP and QA...

Job Title: Workforce Services Senior Manager --- ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE ------OVERALL PURPOSE:The Workforce Services Senior Manager will be responsible for overseeing and managing the Workforce Management (WFM), AP, and QA functional teams, ensuring seamless...