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19 hours ago
The ideal candidate will provide remote technical support and troubleshooting for various platforms, including Microsoft 365, Google Workspace, QuickBooks, and RMM tools.
Key Responsibilities:- Provide technical support for Microsoft 365 and Google Workspace tenants.
- Troubleshoot issues in QuickBooks Desktop and Online environments.
- Use NinjaRMM and ticketing tools to monitor and resolve incidents.
- Create and maintain IT scripts for automation and task optimization.
- Respond to, track, and resolve IT support tickets within defined SLAs.
- Communicate effectively via Microsoft Teams and maintain high service standards.
- Document troubleshooting steps, resolutions, and common issues for the knowledge base.
- Minimum 2 years of IT support experience.
- Proficient in troubleshooting Microsoft and Google Workspace issues.
- Hands-on experience with RMM and ticketing systems.
- Basic to intermediate scripting knowledge (PowerShell, Bash, or others).
- Familiarity with accounting software, especially QuickBooks.
- Strong communication and remote collaboration skills.
- Ability to work night shifts and manage tasks independently.
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