Remote IT Support Specialist

19 hours ago


Mandaluyong City, National Capital Region, Philippines beBeeTechnical Full time $7,000 - $7,500
Job Title: IT Support Specialist

The ideal candidate will provide remote technical support and troubleshooting for various platforms, including Microsoft 365, Google Workspace, QuickBooks, and RMM tools.

Key Responsibilities:
  • Provide technical support for Microsoft 365 and Google Workspace tenants.
  • Troubleshoot issues in QuickBooks Desktop and Online environments.
  • Use NinjaRMM and ticketing tools to monitor and resolve incidents.
  • Create and maintain IT scripts for automation and task optimization.
  • Respond to, track, and resolve IT support tickets within defined SLAs.
  • Communicate effectively via Microsoft Teams and maintain high service standards.
  • Document troubleshooting steps, resolutions, and common issues for the knowledge base.
Requirements:
  • Minimum 2 years of IT support experience.
  • Proficient in troubleshooting Microsoft and Google Workspace issues.
  • Hands-on experience with RMM and ticketing systems.
  • Basic to intermediate scripting knowledge (PowerShell, Bash, or others).
  • Familiarity with accounting software, especially QuickBooks.
  • Strong communication and remote collaboration skills.
  • Ability to work night shifts and manage tasks independently.


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