Technical Support Specialist

1 week ago

Dasmariñas, Calabarzon, Philippines beBeeSupport Full time $13,140 - $13,800
About Technical Support Role

Pacvue seeks a skilled professional to fill this technical support position.

This individual will provide advanced technical assistance, escalate troubleshooting efforts, and help maintain operational continuity across various systems, hardware, and software platforms.

The ideal candidate will possess strong analytical skills, the ability to work independently, and excellent communication skills. They should be proficient in using ITSM tools, such as Jira Service Management, and have experience supporting macOS, Windows, and Linux environments.

Key Responsibilities:
  • Handle escalated issues from Tier 1 support, including hardware, software, network, and application issues.
  • Manage and resolve incidents and service requests using ITSM tools, ensuring proper documentation and timely communication with stakeholders.
  • Configure, deploy, and troubleshoot laptops, desktops, mobile devices, and business-critical software.
  • Administer user accounts, permissions, and security groups across Active Directory, SSO platforms, SaaS applications, and collaboration tools.
  • Perform scheduled system checks, software installations, updates, and patching to maintain compliance and system health.
Requirements:
  • Experience supporting and managing IAM platforms such as Okta.
  • Familiarity with enterprise applications such as Microsoft 365, Intune MDM, Kandji, and Atlassian Jira/Confluence.
  • Solid understanding of SAML, SCIM, and OAuth-based application integrations.
  • Ability to juggle multiple requests, prioritize appropriately, and resolve technical issues independently.
  • Working knowledge of system provisioning, OS configuration, and patch management.
Benefits:
  • Competitive salary and annual performance-based increases.
  • Work From Home arrangement.
  • Comprehensive benefits package, including HMO for the contractor and immediate family after three months.
  • Sick leave and paid time off after three months.

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