
Business Relationship Manager
2 days ago
We are seeking professionals to manage customer support and relationships for our global device lifecycle programs. These programs help enterprise customers manage critical events like employee onboarding and offboarding.
Key Responsibilities:- Customer Advocacy: Serve as the primary customer-facing representative, building trusted relationships and ensuring ongoing satisfaction.
- Issue Resolution: Field customer inquiries, troubleshoot issues, and coordinate with internal teams for timely resolution.
- Service Monitoring: Monitor and track the progress of workflows to ensure requests are fulfilled correctly and on time.
- Performance Metrics: Track SLAs/KPIs and identify any service gaps that need to be addressed.
- Process Improvement: Provide valuable insights and feedback to enhance workflows and service quality.
Required Qualifications:
- Experience: At least 3 years of experience in a similar client-facing role in IT services or enterprise technology.
- Language Skills: Well-spoken and well-written English is required.
- Technical Acumen: Strong background in customer relationship management and issue resolution, with a familiarity with ServiceNow or other IT service management platforms.
- Collaboration: Proven ability to coordinate across distributed teams and global stakeholders.
- Problem-Solving: Excellent communication and problem-solving skills with a proactive approach to issue management.
Benefits:
- A fully remote role with regional ownership and visibility in a global program.
- A collaborative, customer-centric work environment.
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Relationship Manager
1 week ago
Pulong Santa Cruz, Calabarzon, Philippines Security Bank Full time ₱500,000 - ₱1,000,000 per yearAbout The RoleAs a Relationship Manager, you will solicit and manage accounts within the target market of the Banking Centers Group. You will ensure desired profitability is achieved in accordance with the risk profile of the accounts. How you'll contributeAssess loan portfolios using proper account management strategies to ensure satisfactory credit quality...
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Relationship Manager
1 week ago
Pulong Santa Cruz, Calabarzon, Philippines Security Bank Full time ₱500,000 - ₱1,000,000 per yearAbout The RoleAs a Relationship Manager, you will solicit and manage accounts within the target market of the Banking Centers Group. Ensures desired profitability is achieved vis-a-vis the risk profile of the accounts. How you'll contributeAssesses loan portfolio using proper account management strategies in order to ensure satisfactory credit quality of...
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Senior Business Growth Manager
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Remote Client Relationship Manager
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Business Process Manager
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