Senior Client Relationship Manager
2 days ago
Client Services Manager
">As a Client Services Manager, you will play a critical role in delivering exceptional customer experiences and driving business growth through strategic relationships with key clients.
">The ideal candidate will have a proven track record of managing high-touch clients, building long-term trusted relationships, and acting as an embedded resource within client teams.
">Key responsibilities include:
">Client Ownership & Relationship Management:
">">Serve as the main point of contact for all client communication, meetings, and escalations.
">">Build strong, trusting relationships with key client stakeholders through regular onsite engagement and proactive support.
">">Participate in client planning, strategy, and rollout sessions to ensure alignment with operational objectives.
">">
Onboarding & Implementation:
">Lead the full client onboarding lifecycle, including platform setup, configuration, and training delivery.
">">Provide comprehensive onboarding for new client staff, ensuring continuity in platform knowledge and usage.
">">Support internal client change management and training during organizational events or new initiative rollouts.
">">Closely coordinate with client Solutions, Product, and Support teams to troubleshoot issues and manage technical resolutions.
">">
Client Enablement & Platform Advocacy:
">Encourage and drive regular usage of the platform by promoting relevant features and best practices.
">">Participate in client events and live implementations to support system usage and address real-time questions.
">">Track and report on key success metrics, usage patterns, and feedback to improve overall customer experience.
">">
Cross-Functional Collaboration:
">Liaise with client internal teams to deliver feedback, surface feature requests, and align product capabilities with client goals.
">">Maintain detailed documentation of all customer interactions, training logs, issue tracking, and system changes.
">">Collaborate with regional and global Customer Success peers to share learnings and standardize best practices.
">">
Required Skills and Qualifications:
">3+ years of experience in Customer Success, Implementation, or Account Management, ideally within SaaS, GovTech, or enterprise environments.
">">Proven experience managing high-touch clients and acting as an embedded resource within client teams.
">">Strong technical acumen; able to support first-line troubleshooting and coordinate issue resolution with product/engineering teams.
">">Excellent interpersonal, verbal, and written communication skills.
">">Strong project management and organizational abilities.
">">Bachelor's degree or equivalent in Business, IT, Communications, or related field.
">">
Benefits:
">Competitive compensation package.
">">Adherence to government-mandated benefits.
">">Retirement Savings Program with Company Matching.
">">Life Insurance.
">">Paid time off, birthday leave.
">">Bonus and incentive plans.
">">Opportunities for skills training and personal and professional development.
">">Employee Referral Program.
">">
Other Perks:
">Experience infinite fun so you can have infinite growth. Discover a better way to grow at our organization. Are you ready?
">Keyword: ClientServicesManager
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