
Client Relationship Manager
2 days ago
Establish and Maintain Customer Relationships
The role of the customer account specialist is crucial in fostering effective relationships with clients. This individual will collaborate with various internal departments to ensure seamless case management.
Responsibilities include timely case management, Salesforce account monitoring, proactive communication, report delivery, SLA compliance, collaboration with sales teams, account retention management, customer feedback, product improvement, relationship development, and additional duties assigned by management.
This position requires high proficiency in standard MS Office applications, including Outlook, Word, Excel, and PowerPoint. Remote employees must have a dedicated workspace that is free from distractions and ensures privacy, and must be able to work collaboratively within a team environment.
Equal Opportunity Employment: We value all candidates, employees, and clients. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, or any other area protected by applicable law.
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