
Expert Client Relationship Manager
1 day ago
We are seeking an experienced Client Success Expert to manage client relationships, resolve inquiries, and develop scalable processes for customer support.
The ideal candidate will have a strong understanding of customer needs and be able to communicate effectively with internal departments to ensure client satisfaction.
This role involves owning the overall relationship with assigned clients, including onboarding, implementation, training, and high levels of customer satisfaction.
- Manage client accounts, resolve inquiries, and liaise with product and service providers.
- Work closely with internal departments to ensure client needs are fulfilled effectively.
- Maintain and develop customer success strategies and best practices.
- Stay up-to-date on product development and the latest releases.
- 1-2+ years experience in a customer-facing role, preferably in SaaS or Fintech.
- Strong verbal and written communication skills, with the ability to present and communicate data & issues to senior management.
- Confidence working with ambiguity, unknown variables, and problem statements.
- Strong interpersonal skills and an ability to build rapport with customers.
- Passion for start-ups or dynamic environments.
- Competitive salary with performance-based incentives.
- Comprehensive benefits package including health insurance.
- Remote work flexibility with a supportive and collaborative team environment.
- Opportunities for career advancement and professional development.
- Ownership: We believe in freedom with responsibility.
- Results: We're doers who overcome obstacles with a can-do attitude.
- Curiosity: Curious minds thrive here.
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