E-Commerce Customer Relationship Management Specialist

5 days ago

Quezon City, National Capital Region, Philippines Golden ABC, Inc. Full time ₱288,000 - ₱384,000 per year

JOB PURPOSE

Responsible for doing campaign management for promotions (Targeted Promotion or Mass Media Promotion). This position focuses on, but not limited to, customer loyalty and rewards program. CRM Specialist should also be able to analyze the needs of the customers and suggest improvements to support the brand.

JOB DUTIES AND RESPONSIBILITIES

  • Responsible for the design, implementation and support of the Customer Relationship Management strategy.
  • Collaborates with business teams to create a loyalty and rewards program.
  • Makes sure that the customer database is correctly segmented in order to target marketing activities appropriately.
  • Responsible for the loyalty campaigns, right conceptualization to analysis which includes idea generation, proposal preparation, overseeing the production process, and execution.
  • Analyze market reports to determine what kind of marketing trends the business should respond to.

EDUCATION REQUIRED

Graduate of management, business administration, entrepreneurship or equivalent

EXPERIENCE

Minimum 2 year of related experience. Preferably with one (1) year experience in Retail Industry.

KNOWLEDGE

  • Knowledge and exposure to loyalty and rewards program
  • Understanding the market and suggest suitable promos to support the brand
  • Knowledge in all Microsoft Office Applications and not limited to new software applications.
  • Knowledge of various social media applications, mobile and desktop platforms; iOS, Android, Windows.

SKILLS

  • Good inter-personal skills and ability to build and establish highly satisfied customer relationships.
  • Good communication skills including written, oral and listening skills.
  • Good customer service skills.
  • Ability to see from and effectively communicate the customer perspective.
  • Keen to details.

ATTITUDE

  • Establish and maintain positive working relationships with others both internally and externally
  • Excellent time management skills and the ability to prioritize work
  • Flexible and results-driven

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php23, Php32,000.00 per month

Benefits:

  • Company events
  • Employee discount
  • Flexible schedule
  • Flextime
  • Free parking
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Promotion to permanent employee

Ability to commute/relocate:

  • Quezon City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Do you have relevant knowledge and exposure to customer loyalty and rewards program?

Experience:

  • Customer Relationship Management or any relevant: 1 year (Preferred)

Work Location: In person

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