Technical Support Specialist

7 days ago

Dumaguete, Central Visayas, Philippines beBeeSystem Full time ₱4,500,000 - ₱6,500,000

About Sharesource

We aim to empower individuals from developing countries by offering equal opportunities.

Our culture promotes collaboration, driving our partners to attract and retain the most skilled professionals.

Key Responsibilities
  • Develop a deep understanding of company values and ensure alignment throughout all processes.
  • Maintain open communication and protect the company's best interests while upholding its values.
  • Proactively plan to minimize operational downtime.
  • Provide top-notch service for customer requests.
  • Continuously enhance IT knowledge through training and professional development.
  • Contribute valuable ideas and solutions to the IT knowledge base.
  • Establish strong relationships with management, clients, and team members.
  • Maintain hardware, software, and systems in optimal condition.
  • Manage and follow up on open tickets, ensuring timely response and resolution.
  • Escalate unresolved issues to senior management.
  • Evaluate current and upcoming industry standards.
  • Participate in projects as assigned.
  • Ensure adherence to company policies and standards.
Required Skills and Qualifications
  • 1-3 years of IT support experience, preferably with a background in customer service or technical support roles.
  • Excellent communication and interpersonal skills are essential.
  • Strong problem-solving and troubleshooting abilities are required.
  • Proficiency in Mac, Linux, and Windows operating systems is necessary.
  • Understanding of PC hardware components and troubleshooting is a must.
  • Experience with Windows networking, LAN/WAN, DNS, TCP/IP, and firewalls is beneficial.
  • Familiarity with remote connectivity issues is advantageous.
  • Ability to manage multiple priorities in a fast-paced environment is crucial.
Preferred Skills
  • Experience supporting Macs is desirable.
  • Knowledge of routers and firewalls is beneficial.
  • Skills in troubleshooting, Linux, and web hosting are preferred.

  • Technical Support Specialist

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeTechnical Full time ₱1,200,000 - ₱1,800,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled and experienced Technical Support Specialist to join our team.The ideal candidate will have a proven track record of providing exceptional technical support and troubleshooting skills, with a strong understanding of computer hardware, software, and networks.This is an excellent...

  • Technical Support Specialist

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeSupport Full time ₱600,000 - ₱1,080,000

    Are you a skilled and dedicated individual with a passion for delivering exceptional technical support? Limitlessli is seeking a talented Technical Support Specialist to join our team.The Opportunity:As a Technical Support Specialist, you will be the first point of contact for IT support requests from healthcare staff and providers.This role is critical to...

  • Technical Support Specialist

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeCustomer Full time $35,000 - $50,000

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to provide exceptional customer service and resolve technical issues.Key responsibilities include identifying and troubleshooting technical problems, gathering data and information to ensure accurate resolutions, and maintaining working knowledge of our clients' products and...

  • Technical Support Professional

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeSupport Full time $55,000 - $75,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support group, you will provide expert assistance to customers and internal stakeholders, ensuring seamless delivery of our products and services.Job DescriptionThe successful candidate will be responsible for:Providing...

  • Remote Technical Support Position

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeSupport Full time ₱1,500,000 - ₱2,500,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our support staff, you will provide high-quality technical assistance and troubleshooting services to clients across various industries.This is a remote role that requires strong proficiency in English, both written and spoken. You will be...

  • Technical Support Professional

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeCustomerSupport Full time $30,000 - $50,000

    About Our RoleWe're seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you'll be responsible for delivering exceptional customer experiences via live chat and tickets.Your primary goal will be to provide expert support on our products, troubleshoot technical challenges, and simplify complex issues...

  • Senior Technical Support Consultant

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeSupport Full time ₱2,200,000 - ₱2,800,000

    Job OpportunityYour Mission:We seek a skilled Technical Support Specialist to provide advanced technical assistance in resolving escalated issues from Level 1 support.Key Responsibilities:Deliver technical assistance to customers by diagnosing and resolving hardware, software, OS related, M365, and basic network issues.Effectively handle escalated tickets...

  • Technical Support Specialist

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeTechnical Full time $80,000 - $120,000

    Job DescriptionWe are seeking an experienced technical professional to join our team as a Support Analyst.

  • Technical Support Specialist

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeSupport Full time ₱8,000 - ₱10,000

    Job Title: Remote Technical Support RepresentativeDescriptionThe role of a remote technical support representative involves providing assistance to customers via phone, chat, or email. This includes diagnosing and troubleshooting hardware, software, and network issues, as well as guiding customers through step-by-step solutions.Key responsibilities include...

  • Technical Support Specialist

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeSupport Full time ₱1,200,000 - ₱1,500,000

    Job OverviewWe are seeking an experienced professional to assume a Support Analyst role. The ideal candidate will have a strong background in SQL, Linux, and networking, coupled with exceptional communication and problem-solving skills.Main Responsibilities:Resolve customer support tickets and ensure timely updates.Troubleshoot technical issues (SQL, Linux,...