Customer Support Representative
1 week ago
We are seeking a detail-oriented and reliable Customer Support Representative to join our team.
About the Role
This role involves processing refunds, creating shipping labels, and handling inbound customer calls. The selected candidate will play a key part in ensuring smooth order fulfillment and excellent customer service.
Key Responsibilities:
- Process refunds for online orders accurately and promptly.
- Generate and manage shipping labels for outgoing packages.
- Answer customer phone calls with professionalism and clarity.
- Maintain accurate records and follow internal procedures.
- Collaborate with team members to ensure timely order resolution.
Requirements:
- Excellent English communication skills (spoken and written).
- Clear speaking voice with minimal accent.
- Strong attention to detail and organizational skills.
- Stable, high-speed internet connection.
- Ability to follow instructions and work independently.
Preferred Qualifications:
- Previous experience in eCommerce, customer service, or logistics.
- Familiarity with online order platforms and shipping tools.
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