IT Systems Administrator

1 week ago

Barcelona, Philippines beBeeProfessional Full time ₱900,000 - ₱1,200,000
Job Title: IT Support Specialist

About Our Company:

We are a leading organization dedicated to providing equal opportunities for individuals from developing countries. Our mission is to empower our partners and customers by sharing knowledge and promoting growth.

This role will be part of the Management Team, working closely with leadership to achieve company goals.

  • As an ambassador of our values and culture, you will ensure processes align with our mission at all times.

Key Responsibilities:

  • Plan proactively to ensure zero downtime in operations.
  • Provide excellent customer service for IT and management requests.
  • Continuously improve IT knowledge through training and development.
  • Contribute ideas and solutions to the IT knowledge base.
  • Maintain hardware, software, and network systems.
  • Manage and follow up on open tickets, ensuring proper response and resolution.
  • Evaluate current and upcoming hardware and software standards.
  • Participate in IT projects as assigned.
  • Ensure compliance with company policies and standards.

Required Skills:

  • 1-3 years of IT support experience, with a background in customer service or IT support roles.
  • Excellent communication and interpersonal skills.
  • Strong troubleshooting and problem-solving skills.
  • Proficient in Mac, Linux, and Windows operating systems.
  • Understanding of PC hardware components and troubleshooting.
  • Experience with Windows networking, LAN/WAN, DNS, TCP/IP, and firewalls.
  • Familiarity with remote connectivity issues.
  • Able to manage multiple priorities in a fast-paced environment.

Preferred Skills:

  • Experience supporting Macs.
  • Knowledge of routers and firewalls.
  • Skills in troubleshooting, Linux, and web hosting.

Benefits:

  • Competitive salary and professional development opportunities.
  • Collaborative environment with global client exposure.

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