Senior Enterprise System Administrator

1 week ago

Barcelona, Philippines beBeeSystemAdministrator Full time ₱800,000 - ₱1,000,000
Job Description

Resolve Complex Technical Issues Directly with Customers

As a highly skilled systems administrator, you will be responsible for resolving complex technical issues directly with customers submitted by phone, email, and onsite. You will act as the primary escalation point from tier 1 and tier 2 support technicians, providing training as needed to these teams.

Key Responsibilities
  • Resolve complex technical issues via phone, email, remote access, and onsite
  • Act as primary escalation point from tier 1 and tier 2 support technicians
  • Provide training as needed to tier 1 and tier 2 support teams
  • Advanced troubleshooting for server network issues including Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching)
  • Advanced knowledge and troubleshooting of Microsoft products including Windows Server, Azure, Cloud Computing, desktop operating systems, and hardware
  • Advanced experience with management of Citrix Environments including XenApp, XenDesktop and Netscaler products
  • Advanced experience with setting up, management of, and troubleshooting Active Directory environments
  • Virtualization design, implementation, and support (VMware, Hyper-V, Xen)
  • Familiarity with various storage appliances and technologies used in enterprise installations (iSCSI, RAID, SAN, NAS)
  • Expertise in Office 365/Azure administration and migrations
  • Knowledge of SaaS based products, and management of customer licenses
  • Maintain and update documentation along with creation of technical procedures
  • Device firmware and OS patching/upgrades as required
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent professional experience)
  • Relevant certifications preferred: Microsoft (MCSA/MCSE), Azure Administrator/Engineer, Cisco CCNA/CCNP, VMware VCP, Citrix CCA/CCP, Fortinet NSE, Palo Alto PCNSA/PCNSE
  • 5+ years in advanced systems/network administration, preferably in MSP or enterprise environment
  • Proven ability to resolve complex technical issues via phone, email, remote access, and onsite
  • Hands-on expertise with network troubleshooting and configuration for Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall devices (routing, switching)
  • Advanced knowledge in Microsoft Windows Server, Azure, cloud computing platforms, and desktop operating systems/hardware
  • Strong experience managing Citrix environments (XenApp, XenDesktop, NetScaler)
  • Proficiency in Active Directory setup, management, and troubleshooting (Group Policy, DNS, DHCP)
  • Solid background in virtualization technologies (VMware, Hyper-V, Citrix Xen) including design, implementation, and ongoing support
  • Familiarity with enterprise storage systems (iSCSI, RAID, SAN, NAS)
  • Expert-level skills in Office 365 and Azure administration, migrations, and license management for SaaS products
  • Experience as primary escalation point for Tier 1 & Tier 2 support teams, including mentoring and providing training
  • Ability to manage device firmware and OS patching/upgrades across multiple platforms
  • Capable of creating and maintaining technical documentation and standard operating procedures
  • Skilled in project ownership – can handle assigned projects and meet deadlines consistently
  • Excellent problem-solving and analytical abilities
  • Strong communication skills for direct client interaction and team collaboration
  • Able to work independently with minimal supervision in a remote setting
  • Strong organizational skills and attention to detail
Job Function
  • Information Technology
Industries
  • IT Services and IT Consulting

Work Environment: This role is primarily remote-based with occasional on-site visits.

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