Building Strong Customer Relationships Specialist

2 days ago

Pasig, National Capital Region, Philippines beBeeCommunication Full time ₱600,000 - ₱1,200,000
Job Overview

The key objective of this role is to develop and maintain strong relationships with customers, ensuring their satisfaction and loyalty.

This position transitions customers from the sales and implementation process into the support phase, promoting growth and goal achievement while strengthening business relationships.

Key Responsibilities:
  • Timely Case Management & Inquiry Resolution: Complete all case management-related inquiries within established service levels.
  • Salesforce Account Monitoring & Maintenance: Monitor, enter, update, and close Salesforce Accounts, Files, and/or Case records.
  • Proactive Customer Communication: Provide timely follow-up to customers, keeping them informed about request progress.
  • Report Delivery & SLA Compliance: Ensure reports are delivered on time, meeting service level agreements.
  • Collaboration with Sales Team: Identify and collaborate with the sales team on leads to contribute to revenue generation and growth.
  • Account Retention Management: Maintain account retention targets by developing and nurturing key decision-maker relationships.
  • Customer Feedback & Product Improvement: Obtain first-hand customer information and make recommendations for improvements.
  • Relationship Development: Identify and develop multi-level relationships with key decision-makers to ensure retention and relationship stability.
  • Product Expansion Proposals: Propose additional products and services to expand the organization's footprint within existing accounts.
Required Skills & Qualifications:
  • Minimum 2 years of call center or related experience.
  • Familiarity with productivity software, CRM systems, and other call center technologies preferred.
  • Proficiency in Salesforce or similar CRM platforms.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Excellent problem-solving skills and attention to detail.

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