Medical Office Coordinator

2 days ago

San Fernando, Central Luzon, Philippines beBeeFamilyMedicine Full time ₱38,000 - ₱46,000
Family Medicine Scheduling Specialist

We are seeking a highly skilled Family Medicine Scheduling Specialist to join our team. As a key member of our medical office staff, you will be responsible for delivering exceptional patient service over the phone and providing support in various areas.

Your duties will include greeting callers professionally, scheduling appointments for primary care visits, verifying insurance coverage, and maintaining accurate patient records within Athena EHR.

  • Greet callers in a professional manner and address their needs promptly
  • Schedule primary care appointments including annual exams, chronic care follow-ups, acute visits, and preventive screenings
  • Verify patient insurance coverage and eligibility, including co-pays, deductibles, and network status
  • Maintain and update patient records accurately in Athena EHR

In addition to these responsibilities, you will also assist with patient portal setup and troubleshooting, collaborate with clinical staff to ensure smooth patient flow and timely care delivery, and respond to patient inquiries regarding test results, referrals, and follow-up instructions in alignment with practice policies.

Requirements:
  • 2+ years of experience in a medical office setting, preferably in family medicine or internal medicine
  • Proficiency in Athena EHR, including scheduling, documentation, and patient communication features
  • Strong knowledge of primary care visit types, referral processes, and insurance requirements
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize in a fast-paced environment

To succeed in this role, you should have expertise in family medicine/internal medicine scheduling protocols, proficiency in Athena EHR, strong knowledge of insurance verification and referral coordination, excellent organizational skills, and attention to detail.

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