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2 days ago
Job Purpose:The Pre-Approval Officer - Medical Benefits will work within the Medical Benefits team and will be responsible for issuance of pre-approvals to medical providers for specific services mentioned in the contractual SOP. The role holder will manage telephone and system approvals and be responsible for confirming cover based on member's eligibility, scheme terms and utilisation history. Minimum Requirements:Applicants must be willing to work and relocate to Clark, Pampanga.
Applicants must be a Filipino citizen or have a relevant residence status
Medical Degree from a recognized university
Current License to practice in the PhilippinesExperience working in a medical insurance field is preferred2 years post qualification experience, preferably in Emergency Room, General Practice or Family MedicineComputer literate, Proficiency in the MS Office Suite of Software. (Excel/Word/Power Point)Proficiency in written and spoken English.
Key Responsibilities and Accountabilities:Action pre-approval transactions from contracted medical providers in line with agreed operating procedures and service level agreements
Use medical training, knowledge and departmental guidelines to ensure accurate assessment of pre-approvals
Ensure consistent application and review of treatment plans to ensure cover in line with contracted pricing
Complete system and written administration in line with audit requirements and ensure approvals are documented in correct detail to support smooth claims administration.Complete activities in line with service agreements while demonstrating ability to prioritise according to medical urgency
Ensure correct reference to policy of all communication whether verbal or in writing
Respond to call centre phone queries/ online chat function related to coverage queries and claims in line with published protocols.Other tasks may be assigned
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