Medical Transportation Coordinator

2 days ago

San Fernando, Central Luzon, Philippines beBeeTransportation Full time $7,200 - $7,800

As a Medical Dispatcher, you will be responsible for coordinating non-emergency medical transportation services.

Key Responsibilities:
  • Take calls and provide customer service using VOIP or other designated communication platforms.
  • Assist clients and drivers with trip inquiries, modifying or canceling trips based on clients' medical appointments and transportation needs.
  • Monitor driver locations and adjust routes in real-time to address delays, no-shows, or last-minute trip changes.
  • Communicate live updates to drivers, ensuring smooth pick-ups and drop-offs.
  • Verify client eligibility for services and ensure accurate data entry into software.
  • Provide clients with trip confirmations, estimated pick-up times, and driver details.
  • Address client concerns, complaints, and special requests while maintaining professionalism and empathy.
  • Redirect drivers with navigation, trip-related inquiries, or unforeseen issues to the support or safety coordinator.
Live Driver Monitoring & Compliance:
  • Track vehicle movement, ensuring adherence to schedules and trip assignments.
  • Identify potential delays, traffic issues, or safety concerns and promptly notify drivers and clients.
  • Report driver compliance issues with company policies, traffic laws, and healthcare transportation regulations.
  • Conduct driver check-ins and ensure accurate reporting of trip statuses.
Data Entry & Documentation:
  • Maintain accurate and up-to-date trip records, client information, and driver logs.
  • Input trip details into software and update any modifications in real-time.
  • Ensure that daily trip completion, cancellations, and service performance are recorded.

The ideal candidate will possess strong organizational skills, effective communication, and the ability to troubleshoot dispatching issues efficiently. They should be familiar with CTS TripMaster software and have experience in NEMT dispatching or customer service.

This is a remote position, requiring a reliable internet connection and the ability to work in the EST schedule.

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