Customer Service Leader
7 days ago
Genpact is a global professional services and solutions firm delivering outcomes that shape the future. As a Senior Manager, you will play a key role in driving operational excellence and leading a high-performing team.
Main Responsibilities- Direct and plan team activities, including coaching, mentoring, and developing team members.
- Coordinate workflow to achieve volume targets, ensuring operational efficiency.
- Identify opportunities for process improvement and implement changes to enhance services.
- Build relationships with stakeholders, communicating effectively and resolving issues.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Experience in customer service or operations management.
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Restaurant Leader
6 days ago
Surigao City, Caraga, Philippines Sweet Basil Food Trading Inc Full timeAbout the TeamSweet Basil Food Trading Inc is a dynamic and growing company, committed to delivering exceptional dining experiences to our customers. We are seeking a skilled Restaurant Leader to join our team.The RoleWe are looking for a talented Restaurant Leader to oversee the overall performance of our restaurant. The ideal candidate will have a strong...
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Customer Service Representative
1 week ago
Surigao City, Caraga, Philippines Genpact Full timeGenpact is looking for an experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service experience to American consumer credit card customers.Key ResponsibilitiesExpertly and promptly resolve client inquiries at the first point of contact or call out to...
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Customer Service Representative
5 days ago
Surigao City, Caraga, Philippines Genpact Full timeAs a Business Process Developer in Customer Care, you will play a vital role in providing exceptional customer experiences for a major financial institution's clients.Responsibilities and ExpectationsYou will support one of the biggest financial banks in the world by providing top-notch customer service.You will expertly and promptly resolve client inquiries...
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Customer Service Development Associate
2 days ago
Surigao City, Caraga, Philippines Genpact Full timeJob DescriptionWe are seeking a motivated Customer Service Development Associate to join our team at Genpact. In this role, you will be responsible for developing and improving customer service processes and providing exceptional customer service to clients.Key ResponsibilitiesDevelop and maintain strong relationships with internal stakeholders to understand...
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Customer Service Representative
5 days ago
Surigao City, Caraga, Philippines Genpact Full timeAs a Process Developer at Genpact, you will play a crucial role in shaping the future of our clients' businesses. This dynamic position requires an individual with excellent problem-solving skills, attention to detail, and a passion for delivering exceptional customer experiences.Responsibilities:Support one of the largest retail stores worldwide by...
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Customer Service Expert
3 days ago
Surigao City, Caraga, Philippines Genpact Full timeAbout GenpactGenpact is an Equal Opportunity Employer committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. We deliver outcomes that shape the future through our global presence, innovative approaches, and commitment to excellence.Job DescriptionThis is a unique...
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Customer Service Representative Wanted
1 week ago
Surigao City, Caraga, Philippines Genpact Full timeOverviewAs a Process Developer, Customer Care, you'll be part of a global team that serves leading enterprises, including Fortune Global 500 companies. With our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI, we're equipped to drive transformation and deliver value to our clients.Your primary...
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Customer Service Representative
2 days ago
Surigao City, Caraga, Philippines Genpact Full timeResponsibilities:Provide exceptional customer service experience to clients of one of the largest retail stores in the world.Utilize CRM tools to efficiently resolve customer issues.The ideal candidate will possess excellent data entry skills, be detail-oriented, and have strong communication skills.
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Operations Manager
5 days ago
Surigao City, Caraga, Philippines Genpact Full timeWe are seeking a talented leader to join our customer care team as an Operations Manager. In this role, you will be responsible for leading a team of supervisors to ensure SLA delivery and provide coaching, call monitoring, and issue disciplinary actions as needed.Key ResponsibilitiesYou will direct the day-to-day functions of assigned staff, including...
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Customer Service Representative
4 days ago
Surigao City, Caraga, Philippines Power Mac Center Full timeWe are looking for a Sales Consultant/Cashier to be part of our sales team at Power Mac Center.This role involves processing payments, handling customer inquiries, and providing product information to customers.The successful candidate will have excellent communication and problem-solving skills, as well as the ability to work independently in a dynamic...
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Sales and Service Management Leader
6 days ago
Surigao City, Caraga, Philippines Premier Heavy Equipment Inc. Full timeJob SummaryWe are seeking an experienced Area Manager to join our team at Premier Heavy Equipment Inc.ResponsibilitiesKey responsibilities include:Operational Management: Ensure efficient operation of daily activities, equipment maintenance, and logistics management.Sales and Business Development: Drive sales growth, develop customer relationships, and...
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Team Manager Service Delivery
2 days ago
Surigao City, Caraga, Philippines Genpact Full timeAbout the PositionThis Senior Business Operations Leader role at Genpact requires a strong leader to manage day-to-day functions, direct planning, supervise, and evaluate staff performance. You will coordinate work flow to meet operational volume goals and develop strategies for employee engagement, rewards, and recognition.Key ResponsibilitiesDirect and...
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Operational Excellence Leader
2 days ago
Surigao City, Caraga, Philippines Cognizant Full timeWhat We Are Looking ForWe seek a highly motivated and experienced Senior Process Executive to join our team. The ideal candidate will have strong technical skills in Service Desk operations and domain experience in Customer Experience Offerings and Store Operations.You will be responsible for providing exceptional support to customers, overseeing day-to-day...
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Customer Service Team Lead
5 days ago
Surigao City, Caraga, Philippines Genpact Full timeGenpact is a global professional services firm that delivers outcomes to shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform...
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Team Lead for Customer Service
3 days ago
Surigao City, Caraga, Philippines Genpact Full timeGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.We are currently seeking a Manager of Client Engagement to join our team. In this role, you will be...
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Service Delivery Professional
3 days ago
Surigao City, Caraga, Philippines Genpact Full timeSkillsetWe are looking for a talented Process Associate, Customer Service, who can bring their exceptional customer service skills to our team. This is a fantastic opportunity to learn and grow while working in a fast-paced and dynamic environment.Key ResponsibilitiesSupport one of the biggest financial banks in the world by providing excellent customer...
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Customer Service Expert
1 week ago
Surigao City, Caraga, Philippines Genpact Full timeAbout the RoleThe ideal candidate for this position will possess excellent communication and problem-solving skills, with a strong ability to work independently and as part of a team. You will be responsible for analyzing customer issues, identifying root causes, and developing effective solutions to resolve these issues.
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Customer Experience Director
2 days ago
Surigao City, Caraga, Philippines Cognizant Full timeAbout the RoleThis is a unique opportunity to join our team as a Senior Process Executive. The ideal candidate will possess strong technical skills in Service Desk operations and have experience in Customer Experience Offerings and Store Operations.The role involves rotational shifts and does not require travel. You will play a crucial role in enhancing...
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Financial Services Specialist
5 days ago
Surigao City, Caraga, Philippines Genpact Full timeThe Operations Support Professional will play a key role in supporting one of the biggest financial banks in the world by providing top-notch customer service experiences for their existing clients.Key Responsibilities and ExpectationsThe successful candidate will provide exceptional customer service experience to existing clients.The individual will...
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Senior Business Operations Leader
2 days ago
Surigao City, Caraga, Philippines Genpact Full timeJob DescriptionYou will be responsible for leading a team of supervisors in various aspects of service delivery. This includes directing their work flow, planning, supervising, and evaluating staff performance. The role requires strategic thinking, problem-solving, and effective communication skills to drive business growth and improve customer...