Global Support Specialist Mandarin

8 hours ago


Manila, National Capital Region, Philippines Welsend Global Services Inc. Full time
Company Overview
Welsend Global Services Inc. is a leading provider of innovative solutions to clients worldwide. We are dedicated to delivering exceptional service and building long-term relationships with our customers.

Our team is passionate about providing outstanding support to our clients, and we are seeking a skilled Remote Mandarin-Speaking Customer Service Agent to join our ranks.

The ideal candidate will have a strong ability to communicate effectively, a keen eye for detail, and a passion for helping others. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply.

Key Responsibilities
As a Remote Mandarin-Speaking Customer Service Agent, you will be responsible for handling customer inquiries, resolving issues, and ensuring a seamless customer experience. This will involve:

* Responding promptly and professionally to customer inquiries via phone, email, and chat in Mandarin and English;
* Providing accurate information about our products and services, addressing customer needs and concerns effectively;
* Resolving customer issues and complaints with empathy and efficiency, escalating to higher management when necessary;
* Maintaining detailed and accurate records of customer interactions and transactions;
* Collaborating with team members and other departments to ensure a cohesive approach to customer service;
* Staying up-to-date with company policies, product updates, and industry trends to provide informed assistance;
* Contributing to the development and improvement of customer service processes and practices.

Requirements
To succeed in this role, you will need to possess:

* Fluency in Mandarin and English, both written and spoken;
* Proven experience in a customer service or support role, preferably in a remote setting;
* Excellent communication and interpersonal skills;
* Strong problem-solving abilities and attention to detail;
* Ability to work independently and manage time effectively in a remote work environment;
* Proficiency in using customer service software, CRM systems, and Microsoft Office Suite;
* Ability to work flexible hours, including evenings and weekends, to accommodate different time zones;
* A reliable internet connection and a quiet, professional workspace.

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