Customer Engagement Associate Mandarin

12 hours ago


Manila, National Capital Region, Philippines Welsend Global Services Inc. Full time
Customer Service Excellence
We are committed to delivering exceptional service to our clients, and we are seeking a skilled Remote Mandarin-Speaking Customer Service Agent to help us achieve this goal.

As a member of our team, you will be responsible for handling customer inquiries, resolving issues, and ensuring a seamless customer experience. This will involve:

* Responding promptly and professionally to customer inquiries via phone, email, and chat in Mandarin and English;
* Providing accurate information about our products and services, addressing customer needs and concerns effectively;
* Resolving customer issues and complaints with empathy and efficiency, escalating to higher management when necessary;
* Maintaining detailed and accurate records of customer interactions and transactions;
* Collaborating with team members and other departments to ensure a cohesive approach to customer service;
* Staying up-to-date with company policies, product updates, and industry trends to provide informed assistance;
* Contributing to the development and improvement of customer service processes and practices.

What We Offer
As a valued member of our team, you can expect a range of benefits that will enhance your career and personal life, including a competitive salary, comprehensive training, and opportunities for career advancement.

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