Customer Engagement Associate Mandarin
12 hours ago
We are committed to delivering exceptional service to our clients, and we are seeking a skilled Remote Mandarin-Speaking Customer Service Agent to help us achieve this goal.
As a member of our team, you will be responsible for handling customer inquiries, resolving issues, and ensuring a seamless customer experience. This will involve:
* Responding promptly and professionally to customer inquiries via phone, email, and chat in Mandarin and English;
* Providing accurate information about our products and services, addressing customer needs and concerns effectively;
* Resolving customer issues and complaints with empathy and efficiency, escalating to higher management when necessary;
* Maintaining detailed and accurate records of customer interactions and transactions;
* Collaborating with team members and other departments to ensure a cohesive approach to customer service;
* Staying up-to-date with company policies, product updates, and industry trends to provide informed assistance;
* Contributing to the development and improvement of customer service processes and practices.
What We Offer
As a valued member of our team, you can expect a range of benefits that will enhance your career and personal life, including a competitive salary, comprehensive training, and opportunities for career advancement.
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