Analytical Customer Experience Expert

1 day ago

Pasig, National Capital Region, Philippines beBeeBusiness Full time $57,000 - $69,000
Business Analysis Professional

Transform customer experiences by leveraging data-driven insights. This role involves driving positive change through the analysis of customer feedback, surveys, and interactions.

Key Responsibilities:
  • Customer Interaction Analysis: Analyze customer interactions to identify trends and areas for improvement.
  • Reporting and Insights: Develop dashboards and reports that translate data into actionable recommendations.
  • Process Optimization: Collaborate with teams to enhance business processes impacting customer experience.
  • Customer Journey Mapping: Assist in visualizing customer interactions to pinpoint friction points and propose strategies for improvement.
  • Collaboration: Work with cross-functional teams to elevate customer satisfaction.
  • Research and Benchmarking: Stay ahead of industry trends and best practices to inform CX initiatives.

Requirements include a Bachelor's degree in Business Administration or related fields, 1-2 years of experience in business analysis or related fields, and proficiency in Excel, Tableau, SQL, Power BI, Domo, and CRM systems.

Bonus Points: Experience with CX management tools, knowledge of process improvement frameworks like Six Sigma or Lean, and a passion for market research and industry trends.

Benefits

Join a fast-paced environment where your insights will have a real impact on customer satisfaction and business growth. Be part of an innovative team focused on delivering extraordinary customer care to brands prioritizing customer satisfaction and loyalty.

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