Customer Experience Lead

OverviewDirect message the job poster from Robinsons Land CorporationAs our Customer Experience Lead, you will champion Robinsons Offices' tenant experience journey by delivering exceptional service and crafting innovative, client-focused solutions. You will be instrumental in cultivating a customer-centric culture across building operations, ensuring every...

Customer Experience Champion RoleThis is a highly challenging and rewarding leadership position that requires a unique blend of business acumen, technical expertise, and interpersonal skills.As the CUSTOMER EXPERIENCE CHAMPION, you will be responsible for driving customer-centric initiatives across various departments to ensure seamless and personalized...

PurposeLead and manage the fulfillment and customer service operations of Richboyz, ensuring fast and accurate order processing, high-quality customer support, and clear coordination with production (including reject/defect flow).Key Responsibilities1. Order FulfillmentOversee Metro Manila and provincial order processing (Marvin + Eljhay).Ensure orders are...

Key Responsibilities:Customer Experience Strategy & Execution - develop and implement comprehensive strategies to optimize the customer/user experience across all user touchpoints—including the app, website, social media channels (e.g., Facebook), and customer service hotline.Research, Analytics and Benchmarking - conduct regular research and surveys to...

CLIENT EXPERIENCE TEAM LEADJob Type: Full TimeLocation: Hybrid Reporting to: Director of Customer ExperienceJob purpose:At Goway our mission is to be the best company to travel with; for our guests, for our trade partners, and for our team. The Client Experience Lead plays a vital role in delivering that promise.This role is designed for a leader who is...

The RoleThe Customer Experience Manager (CXM) will lead Ecosa's Customer Experience Team in mapping and optimising customer touchpoints to ensure a seamless and engaging experience throughout the customer lifecycle. As a strategic leader and manager, this position will oversee the design, implementation, and optimisation of customer journey processes while...

Job Title:Customer Service SupervisorOverviewWe are seeking an experienced Customer Service Supervisor to lead our team of agents in a dynamic contact center environment. The successful candidate will be responsible for managing day-to-day operations, driving performance, and ensuring service excellence across client campaigns.Key ResponsibilitiesSupervise...

Team Leader RoleThe Team Leader is responsible for providing exceptional customer experiences and leading a team to achieve their goals. The ideal candidate will have strong leadership skills, excellent communication abilities, and the ability to motivate and develop their team members.Key Responsibilities:Manage day-to-day planning and operations of the...

Customer Service Supervisor RoleWe are seeking an experienced leader to oversee a team of inbound customer service agents, coaching and developing their skills to drive high-performance results.This role requires strong communication and problem-solving skills to ensure seamless delivery of tailored solutions to our clients. Supervisors in this position will...

Job Description:This position plays a vital role in enhancing customer satisfaction and service quality. As a Customer Experience Improvement Specialist, you will be responsible for overseeing customer feedback processes to identify areas of improvement. You will work closely with cross-functional teams to track and resolve Voice of Customer (VOC), Net...