Transform Customer Experience through Expert Instruction

3 days ago

Pasig, National Capital Region, Philippines beBeeTraining Full time $90,000 - $120,000
Technical Training Specialist

We are seeking a skilled Technical Training Specialist to join our team. The ideal candidate will have experience in delivering technical content to a variety of audiences and a deep understanding of technical concepts.

The successful candidate will lead engaging, interactive training sessions for new hires and tenured support agents focused on systems, tools, workflows, and technical troubleshooting.

Key Responsibilities:

  • Design and deliver technical training programs that help agents navigate complex environments, troubleshoot efficiently, and deliver high-quality technical support.
  • Partner closely with subject matter experts, product teams, and support operations to ensure our training is accurate and up-to-date.
  • Continuously assess learner engagement and comprehension, adjusting facilitation style as needed.
  • Develop and implement assessments, quizzes, and hands-on exercises to reinforce learning and measure retention.
  • Collaborate with product teams to provide insights on learner feedback and contribute to product improvement based on training outcomes.
  • Maintain and update course content within the LMS, ensuring accuracy and relevance.

Requirements:

  • 2-5 years of experience in technical training, L&D, customer support, or a technical enablement role.
  • Strong facilitation skills with experience delivering technical content to a variety of audiences.
  • Deep understanding of technical concepts, telephony, systems, APIs, or platforms, with the ability to explain them clearly to non-technical audiences.
  • Proficient with tools like LMS platforms, screen recording software, presentation tools, and remote collaboration platforms.
  • Excellent written and verbal English communication skills.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

What We Offer:

  • A comprehensive benefits package including medical, dental, and vision coverage.
  • A 401(k) plan with company match.
  • Generous paid time off and holidays.

How to Apply:

  1. Submit your resume and cover letter via our website.
  2. Complete a phone or video interview with a member of our recruitment team.
  3. Participate in a panel interview with our hiring manager and other team members.

Disclaimer:

By applying for this role, you acknowledge that you have read and understood our privacy policy and terms of service.

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