Customer Experience

2 days ago

Pasig, National Capital Region, Philippines Wefund Lending Corp. Full time ₱900,000 - ₱1,200,000 per year

Key Responsibilities:

  • Customer Experience Strategy & Execution - develop and implement comprehensive strategies to optimize the customer/user experience across all user touchpoints—including the app, website, social media channels (e.g., Facebook), and customer service hotline.
  • Research, Analytics and Benchmarking - conduct regular research and surveys to assess customer awareness, customer feeback and review, brand perception, satisfaction, usage patterns, and preference to identify pain points and develop actionable plans to address and improve overall UX. Ensure that JuanHand remains a leader in the industry by evaluating and analyzing competitor's platforms.
  • Cross-functional Collaboration - work closely with HQ and cross-functional teams — including Product, Marketing, Customer Service, and Technology — to align customer experience initiatives with business priorities and ensure their effective implementation.
  • Culture & Advocacy - promote a customer-first mindset across all levels of the organization, serving as a vocal advocate for user-centric decision-making.

Qualifications

  • Bachelor's degree in Business, Marketing, Communications, or a related field
  • Minimum 5+ years of relevant experience in CX, UX, service design, or similar roles.
  • Proven track record in managing CX initiatives across digital and offline channels.
  • Strong analytical skills with experience in customer insights and journey mapping.
  • Excellent communication and cross-functional collaboration skills.
  • Passionate about user advocacy and delivering exceptional experiences.

  • Customer Experience

    2 days ago

    Pasig, National Capital Region, Philippines Richboyz Full time ₱200,000 - ₱240,000 per year

    PurposeLead and manage the fulfillment and customer service operations of Richboyz, ensuring fast and accurate order processing, high-quality customer support, and clear coordination with production (including reject/defect flow).Key Responsibilities1. Order FulfillmentOversee Metro Manila and provincial order processing (Marvin + Eljhay).Ensure orders are...

  • Customer Experience Champion

    15 hours ago

    Pasig, National Capital Region, Philippines beBeeCustomerService Full time $60,000 - $80,000

    Job SummaryThe Customer Service Manager plays a vital role in ensuring exceptional customer experiences. This individual will oversee the management of customer service activities, including complaint resolution, order fulfillment, and customer communication.Responsibilities include developing and implementing customer service policies, procedures, and...

  • Customer Experience Champion

    5 days ago

    Pasig, National Capital Region, Philippines beBeeCustomerExperience Full time ₱800,000 - ₱1,200,000

    Customer Experience Champion RoleThis is a highly challenging and rewarding leadership position that requires a unique blend of business acumen, technical expertise, and interpersonal skills.As the CUSTOMER EXPERIENCE CHAMPION, you will be responsible for driving customer-centric initiatives across various departments to ensure seamless and personalized...

  • Internship - Customer Experience / Product Experience

    2 days ago

    Pasig, National Capital Region, Philippines Wefund Lending Corp. Full time ₱150,000 - ₱300,000 per year

    Job Summary:We are looking for an enthusiastic and curious intern to join our Customer Experience / Product Experience Team. As an intern, you will get hands-on experience supporting customer success, analyzing user feedback, and helping improve our product experience. This is a great opportunity for someone eager to learn how customer insights shape great...

  • Customer Experience Representative

    22 hours ago

    Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱3,000,000 - ₱4,800,000

    Customer Service ProfessionalWe are seeking a skilled Customer Service Professional to join our team. In this role, you will play a crucial part in delivering exceptional customer experiences.Key Responsibilities:Answer phone, ticket, and chat inquiries in a timely mannerConduct customer interviews to resolve issues efficientlyProcess proper documentation...

  • Customer Experience Professional

    1 day ago

    Pasig, National Capital Region, Philippines beBeeAdvocate Full time ₱5,760,000 - ₱8,084,000

    Are you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and excellent communication skills? We're looking for a highly motivated individual to join our team as a Senior Customer Advocate.Key Responsibilities:Provide top-notch customer service by interacting with clients in a professional and empathetic...

  • Customer Experience Lead

    6 days ago

    Pasig, National Capital Region, Philippines Robinsons Land Corporation Full time

    OverviewDirect message the job poster from Robinsons Land CorporationAs our Customer Experience Lead, you will champion Robinsons Offices' tenant experience journey by delivering exceptional service and crafting innovative, client-focused solutions. You will be instrumental in cultivating a customer-centric culture across building operations, ensuring every...

  • Customer Experience Representative

    1 day ago

    Pasig, National Capital Region, Philippines beBeeCustomerSupport Full time ₱200,000 - ₱300,000

    **Customer Support Role**At our organization, we are seeking a professional and empathetic individual to fill the role of Customer Support Specialist. This position is ideal for someone who excels at providing timely, professional, and solution-oriented support via email to ensure an exceptional customer experience.As a key member of our team, your primary...

  • Customer Experience Lead

    2 days ago

    Pasig, National Capital Region, Philippines Robinsons Land Corporation Full time $80,000 - $120,000 per year

    Role MissionAs ourCustomer Experience Lead, you will championRobinsons Offices'tenant experience journey by delivering exceptional service and crafting innovative, client-focused solutions. You will be instrumental in cultivating a customer-centric culture across building operations, ensuring every interaction reflects ourcore values,strategic objectives,...

  • Customer Experience Officer

    2 days ago

    Pasig, National Capital Region, Philippines Isentia Full time $30,000 - $50,000 per year

    JOB PURPOSE: Customer Experience Officer works as part of the broader Customer Experience Team tasked with providing best in class service to our clients. The role involves providing Admin Support to both clients and AMT, which can include: investigating issues impacting clients, resolving client queries in a timely and accurate manner, CRM data entry,...