Strategic Enterprise Account Representative

15 hours ago

Angeles City, Central Luzon, Philippines beBeeCustomerSuccess Full time ₱1,000,000 - ₱1,200,000
Enterprise Account Specialist Position

This role is a key member of the Client Success team, responsible for providing exceptional support to our largest enterprise account.

About the Position

The ideal candidate will have strong problem-solving skills and excellent communication abilities, with a proactive approach to client relationships. You will work closely with the Enterprise Client Success Manager to ensure the client receives consistent, high-quality support that strengthens relationships and drives retention.

Main Responsibilities
  • Manage daily communications with the client, respond promptly to requests and needs, and partner with the Client Success Manager to execute account strategy and meet performance objectives.
  • Participate in client-facing meetings with the Client Success Manager.
  • Monitor account data and performance metrics, create and modify account-specific reports, and communicate health status to the client and internal teams.
  • Serve as the subject matter expert for client guidelines and ensure expectations are met.
  • Act as an internal QA resource, identify order issues, and coordinate corrections with post-production and partner teams.
  • Coordinate with Client Support and Operations to drive corrective actions and proactive cross-team communication.
  • Utilize HubSpot to manage client interactions and updates.
  • Capture client feedback and advocate for client needs across departments.
  • Participate in special projects as needed.
Requirements
  • Fluency in English, both verbal and written.
  • Ability to work in Mountain Standard Time Zone hours (8am–5pm).
  • Consistent access to high-speed internet and reliable equipment (laptop with camera and audio).
  • At least 2 years of client-facing or account support experience (Enterprise SaaS or services preferred).
  • Strong problem-solving and communication skills; proactive and with a sense of urgency.
  • Prior client-facing experience; ability to multitask in a fast-paced environment.
  • Detail-oriented with a proactive client support approach.
Interview Process
  • 30-minute call with Head of People
  • Take Home Exercise
  • 1-hour interview with Client Support Manager and Head of People
  • 30-minute interview with Director of Client Success & Operations

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