Strategic Account Growth Professional

22 hours ago

Angeles City, Central Luzon, Philippines beBeeSuccess Full time ₱800,000 - ₱1,200,000

Customer Success Manager Job Overview

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As a highly skilled and experienced Customer Success Manager, you will be responsible for ensuring customers maximize their value from our platform and are delighted with the experience.

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Key Responsibilities:

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  • Manage a portfolio of mid-market and enterprise accounts, maximizing the impact and value of our platform to users, stakeholders, and their business.">
  • Onboard new customers, ensuring a seamless integration of our platform into their sales processes.">
  • Develop and maintain multi-threaded relationships to ensure a deep understanding of customer business goals and a platform deployment that helps them achieve their goals.">
  • Conduct regular customer check-ins to share platform outcomes, address any issues, and identify opportunities for optimization and growth.">
  • Analyze customer usage metrics to identify platform features that might provide value and proactively lead upsell conversations.">
  • Monitor customer health metrics and develop proactive plans to address areas of concern.">
  • Assist with Technical Support for your customers as needed.">
  • Serve as the voice of the customer within our organization, providing product feedback to ensure customer requirements are successfully met.">
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Requirements:

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  • 5+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record.">
  • 2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey.">
  • 2+ years of SDR or SDR management experience.">
  • Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo.">
  • Comfortable with data analytics and experience using data to proactively identify customer challenges.">
  • Excellent written and verbal communication skills.">
  • Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup.">
  • Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment.">
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