Strategic Operations Leader

20 hours ago

Angeles City, Central Luzon, Philippines beBeeBusiness Full time $120,000 - $150,000
Global Business Manager Job Description

We are seeking a highly skilled and experienced Global Business Manager to lead our App Commercial Desk strategy and vision.

The successful candidate will oversee day-to-day team activity and performance, ensure the team achieves and exceeds internal KPIs, and serve as the point of contact supporting Enterprise Advocates, Loyalty Advocates, and Marketplace Partners with app questions during the sales cycle.

Key responsibilities include defining, establishing, measuring, and reporting on metrics to analyze internal efficiency, including SLAs and support volumes. The ideal candidate will work cross-functionally with other teams to support the sales cycle and partner with content managers and business process analysts for the creation and maintenance of process documentation.

The Global Business Manager will handle internal escalations in a timely manner, expedite resolution of problems, maintain operational reporting, and deliver executive updates. Additionally, they will train and onboard new App Desk Sales Specialists and drive ongoing improvement of related processes and systems.

To be successful in this role, you should have minimum 3 years relevant experience in a Supervisory/Management role, BS/BA in Business, Finance/Accounting, Economics, or a related discipline, and highly proficient with Excel, including creating ad hoc formulas.

You should also have a working knowledge of sales service desk tools, quoting/billing/vendor management background in a B2B or B2C setting, strong interpersonal skills, and the ability to work/influence across organizational boundaries. Excellent oral and written communication, interpersonal, and analytical skills are required, as well as the ability to explain complex concepts.

Demonstrated ability to problem solve in complex situations with minimal guidance is essential, along with evidence of work accountability and teamwork.

Requirements:

  • Experience: Minimum 3 years relevant experience in a Supervisory/Management role
  • Education: BS/BA in Business, Finance/Accounting, Economics, or a related discipline
  • Skills: Highly proficient with Excel, including creating ad hoc formulas
  • Knowledge: Working knowledge of sales service desk tools, quoting/billing/vendor management background in a B2B or B2C setting

Preferred Qualifications:

  • Atlassian Products: Used Atlassian products
  • SOX Controls: Experience with SOX Controls or in a controls environment
  • Enterprise Software Industry: Experience in the enterprise software industry
  • Salesforce: Proficiency in using Salesforce or other similar tools

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