Enterprise Client Advocate

14 hours ago

Angeles City, Central Luzon, Philippines beBeeCustomer Full time ₱2,500,000 - ₱3,500,000
Client Support Specialist Role

We are seeking a highly organized and customer-focused professional to support our enterprise clients.

Key Responsibilities:
  • Manage daily communications with our largest clients, responding quickly to requests, questions, and needs.
  • Maintain a proactive approach to Client Success, communicating often and clearly when there are opportunities to address and improve client experience.
  • Work directly with our largest clients as a point person for tactical account support and partner with our Client Success Manager to execute account strategy and meet account performance objectives.
  • Participate in client-facing meetings with our Client Success Manager and review and monitor account data and performance.
  • Regularly review account performance metrics (turn time, etc.) to ensure smooth management of the day-to-day client order experience.
Requirements:
  • Fluency in English, both verbal and written.
  • Consistent access to high-speed internet and reliable equipment (laptop with camera and audio).
  • 2+ years of client-facing or account support experience (Enterprise SaaS or services industry preferred).
  • Strong problem-solving and communication skills.
  • Strong sense of urgency and proactivity.
Benefits Package:
  • A culture that supports and celebrates a healthy work-life balance for everyone.
  • 6 sick days per year.
  • 20 days of PTO annually.
  • Celebrate and be celebrated with peers through our Bonusly rewards program.
Ideal Candidate Profile:

The ideal candidate is a detail-oriented individual with a proactive approach to client support. Familiarity with project management platforms is a plus.

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